Sage 100

Quick sales order question. An order is partially shipped and a BackOrder is created after invoicing. Customer decides they they don't want the remaining items so the backorder is deleted. When you look in Sales Order History there is no trace of that order or the partial shipment. If you keep Order History the order is marked as deleted. Either way, any Order History reporting or analysis will be incorrect. Am I missing something?

Invoice 0 qty and change back order to 0 on the invoice. Then post.

I think you can also simply change the Order Qty on the Sales Order to whatever was originally shipped and this would change the Backorder Qty to zero.

Seems like there should be some type of ""Cancel Backorder"" button that automates this.

Thanks, I'll try the 0 invoice. Changing the qty on the order doesn't remove the order from the open orders file. Cancel BackOrder is a great idea but it's Sage so....we'll wait

Like PO's, if you change something in SO entry, it will not automatically close the record. @RobertWhite is the best way via shipping or invoice entry. Or change your SO defaults to not allow BO's. I think you also have the option to cancel the SO and provide a reason as well. Sage change this. Ha, Ha, Ha, Ha, Ha, Ha, LMFAO!!!!!! They flat out refused to fix an OBVIOUS issue with PR deductions by department. They said.... drum roll please....... There is a DSD enhancement that you BUY if you want it that way!!!! **W**ednesday, **T**hursday, **F**riday !!!!!!

Jeff, it's Friday everyday at Sage :)