A recent Microsoft Windows Update (KB501466) is affecting some USB printers:
- Windows might show duplicate copies of printers installed on a device, commonly with a similar name and the suffix "Copy1".
- Applications that refer to the printer by a specific name cannot print.
According to the
Microsoft article some typical printer resolution actions you can take include:
- Open the Settings app, navigate to "Bluetooth & devices", and select "Printers & scanners"
- If there appears to be a duplicate installation of an existing printer, such as with suffix "Copy1", confirm if printing works for this printer. This printer should operate as expected.
- If there is a need to use the original printer installation and not the duplicate, right-click the duplicate printer, select "Printer properties" and select the "Ports" tab. Observe the port in use.
- Open "Printer properties" on the original printer and select the "Ports" tab. From the list displayed, select the port option in use by the duplicate printer. If this original printer works normally, the duplicate copy printer can be removed.
If the issue persists, the following steps can be attempted:
- Update the print driver for your device. For guidance, see Install the latest driver for your printer.
- If you already have the latest driver, consult the printer Manufacturer's web site for any device firmware updates
- If you are still having issues, uninstalling and reinstalling your printer might help.
- Turn off your printer and disconnect any cables
- Open the Settings app, navigate to "Bluetooth & devices", and select "Printers & scanners"
- Select the affected printer and select the "Remove Device" option
- Restart your device
- Turn on your printer and reconnect it to your device
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Gary Feldman
Cloud Evangelist
I-Business Network, LLC
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