Sage 100

#printer
Can someone please tell me what to tell an IT company for printers to work in a remoteapp (published app) environment?  I have no idea what they did but one user said they renamed one printer - different from the name of the printer as on the Sage server.  I don't understand this at all.  ​  They cannot physically print to a printer and I know its something screwy that their outside IT company did.  My day started off with them calling me asking for the Sage Admin password so they could upgrade Sage!!  Yeah, OK, let me give that to you and then you give me your Admin password for the server so that I can update stuff there.   Stay in your lane IT people!!

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Jane Scanlan
Partner
Next Level Manufacturing Consulting Group
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Why don't you tell us how you really feel @Jane Scanlan:: ;)
​

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Therese Logeais, Technology Integrators
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Jane Scanlan
Partner
Next Level Manufacturing Consulting Group
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Original Message:
Sent: 06-22-2022 16:45
From: Therese Logeais
Subject: Printers in RemoteApp Environment

Why don't you tell us how you really feel @Jane Scanlan:: ;)
​

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Therese Logeais, Technology Integrators
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Time to go north for the 4th holiday and dangle your toes off the pier.  Just be careful of the northern pike!!!!!  I love IT firms because I get to work with the best and brightest.  I can't remember how many times they have told me that!!!!

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Jeff Schwenk
Bottomline Software, Inc.
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Original Message:
Sent: 06-22-2022 16:47
From: Jane Scanlan
Subject: Printers in RemoteApp Environment




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Jane Scanlan
Partner
Next Level Manufacturing Consulting Group
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Original Message:
Sent: 06-22-2022 16:45
From: Therese Logeais
Subject: Printers in RemoteApp Environment

Why don't you tell us how you really feel @Jane Scanlan:: ;)
​

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Therese Logeais, Technology Integrators

Jane - Recently for a Sage 100 Premium v2020 system, where they changed from Citrix running on Server 2008 to 2 load-balanced RDS / Terminal Servers running Server 2002, I told the customer and their IT that based on their number of remote users, (like Jim said), TSPrint or an equivalent product that can manage redirected printers was required. IT liked it and implemented TSPrint because it means they didn't have to create a separate network printer on the server for every local printer and manage all that, and I had already told them redirected printing had to be disabled which they didn't like. Further to that end, here's some very nice suggestions from @George Khairallah on RemoteApp printing that's written in a way your IT company can understand.

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Alnoor Cassim

Email: alnoor.cassim@90minds.com
Ph:
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Thank you @Alnoor Cassim for the good info, and to the others for turning my grumpy face a little more happy!​

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Jane Scanlan
Partner
Next Level Manufacturing Consulting Group
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Original Message:
Sent: 06-22-2022 17:08
From: Alnoor Cassim
Subject: Printers in RemoteApp Environment

Jane - Recently for a Sage 100 Premium v2020 system, where they changed from Citrix running on Server 2008 to 2 load-balanced RDS / Terminal Servers running Server 2002, I told the customer and their IT that based on their number of remote users, (like Jim said), TSPrint or an equivalent product that can manage redirected printers was required. IT liked it and implemented TSPrint because it means they didn't have to create a separate network printer on the server for every local printer and manage all that, and I had already told them redirected printing had to be disabled which they didn't like. To that end, here's a comment from @George Khairallah on RemoteApp printing that's written in a way your IT company can understand.

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Alnoor Cassim

Email: alnoor.cassim@90minds.com
Ph:
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