When printing to Paperless Office on a workstation that had recent Windows updates, the Sage 100 PDF Converter is prompting for a path to create the PDF.

The Windows Regisry entry in HKEY_CURRENT_CONFIG\SOFTWARE\ for Sage 100 PDF Converter is either incomplete (missing Configurations folder, or partial entry in Jobs folder) or missing completely.

In some cases, it has been found that the Windows Registry keys being created/updated on the specific machine are incorrectly under HKEY_LOCAL_MACHINE\SOFTWARE\ for the Sage 100 PDF Converter and cause the Sage 100 PDF Converter to not function properly.

(Windows Registry keys for the Sage 100 PDF Converter should be under HKEY_CURRENT_CONFIG\SOFTWARE\)

Remove updated Amyuni Printer Driver then reinstall Sage 100 PDF Converter

Remove Amyuni Document Converter 600 printer driver

1. Open Devices and Printers (or Printers and scanners)
2. Right-click Sage 100 PDF Converter and select Remove
3. Open Windows Services console
4. Right-click Print Spooler and select Restart
5. Exit Services
6. Go to Start, Windows Administrative Tools, Print Management
7. Select Custom Filters, All Drivers()
   NOTE: If the Amyuni Document Conveter 600 Driver Version is 6.0.2.2 or higher proceed to Step 8. If it's 6.0.1.1 skip to 'Reinstall Sage 100 PDF Converter' section
8. Right-Click Amyuni Document Converter 600 and select Remove Driver Package
9. Click Delete
10. Exit Print Management

Reinstall Sage 100 PDF Converter

1. Logon to Sage 100
2. Click on File/Run
3. Enter:PL_AdvancedOptions_UI
4. Click on Ok
5. Click on Install PDF Converter button
6. Click on Ok when completed to exit setup window

Or uninstall the Windows updates that caused problem to appear.

If these do not work, it may require Windows reinstall on that affected machine.