Sage 100

I have been having persistent issues with our modified Gross Profit Journal after upgrading to V2025 64 bit at one my clients. 

The report, which pulls data from AR Invoice History/Detail into a subreport when printing the GP Journal, worked flawlessly in V2022 32 bit. However, we are now facing a "printer not active, error code 30" when printing from some workstations on certain batches. It's quite puzzling because this issue seems to be inconsistent – it works on some batches but not all, which leads me to believe the report itself is fine.

Interestingly, the report previews correctly but encounters the error when trying to print directly, which we need to do for it to be archived in Paperless Office. Since it previews, I do not think it is data related. I have tried running the report using the C/S ODBC driver for the user, but the same error persists, which further complicates the matter.

Moreover, this error appears on other machines for the same batch, yet all other paperless office forms and reports print without any issues for this user. I even created a new report directly in Crystal 2020, but to no avail. The error code 30 still appears.

I have meticulously gone through all the standard troubleshooting steps for printer error code 30, including uninstalling/reinstalling, adjusting pl_advancedoptions_ui, installing the 32 and 64-bit Crystal DLLs, applying registry hacks, turning off UAC, and restarting the print spooler. Despite all these efforts, the issue remains unresolved.

The only significant change I can identify is the shift to a 64-bit system and the new version of Crystal Reports. I

Any tips or suggestions, would be helpful

Thank you,

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Michael Davis
Warren Averett Technology Group
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Does the report work properly for the unadulterated report (standard)?  If so, recreate the report from scratch.  Test along the way.  Maybe delete the runtime versions of both 32/64 Crystal, then rerun the workstation setup to reinstall the run time versions then end the client reinstall.

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Jeff Schwenk
Owner
Bottomline Software, Inc.
Waynesboro VA
(540) 221-4444

Improving bottom lines for over 25 years!
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A couple of possible tests to try:  1. Turn off letting Windows manage the default printer, then select a default printer.  2. In printer preferences, advanced tab for the Amyuni printer, print directly to the printer instead of print spooling.  3. Split the invoices into multiple batches and see if all batches get the error.  If not, you may be able to narrow the issue to a particular invoice or batch characteristic.

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Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Chauffeur, Chef, and Personal Assistant to Sprinkles
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Check your AV software / exceptions (and turn off real-time scanning of the Paperless folder).  The way that the multi-report Paperless journals work is that each additional report result is generated as a .CAT file, which is then merged into the main PDF.  I've seen this detected as "suspicious" behavior by AV software... and also had issues with AV software locking the PDF for a scan, blocking the merge of the subsequent .CAT file(s), causing an error.

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Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
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Thanks for the suggestions. The one that seem to work was a reinstall of the Client Server ODBC driver and setup for this user. 

After that, it started working on this one client workstations. 

Hoping it stays working. 

Thank you

Michael

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Michael Davis
Warren Averett Technology Group
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Original Message:
Sent: 09-03-2025 09:50
From: Kevin Moyes
Subject: Printer not activated, error code 30 but only and randomly on one customize form

Check your AV software / exceptions (and turn off real-time scanning of the Paperless folder).  The way that the multi-report Paperless journals work is that each additional report result is generated as a .CAT file, which is then merged into the main PDF.  I've seen this detected as "suspicious" behavior by AV software... and also had issues with AV software locking the PDF for a scan, blocking the merge of the subsequent .CAT file(s), causing an error.

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Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
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