Great job Alnoor. Since Server 2022 is supported, is this a bug in the Sage installation package? Seems it should check and install all missing prerequisites.
Original Message:
Sent: 05-25-2023 22:07
From: Alnoor Cassim
Subject: Prepare failed with the following error: Error #12: File does not exist (or already exists) File: SY_Activation
Problem fixed. I remoted in with Andrea. The "prepare error" was causing the installer to roll back most of what it installed but the Windows Installer Log that appears at the end as an optional thing to review had some good clues:
InstallShield Error extracting ISBEW64.exe ... File does not exist
then later
InstallShield Error loading ISBEW64.exe ... File does not exist
Then once Andrea said this is a brand new Windows Server 2022 (DC edition) o/s, I suspected an older .NET Framewok wasn't installed or one of the older MS Redistributable packages wasn't installed. I had zip file of MS Redistributables ready to go but 1st tried installing .NET Framewok 3.5 from Control Panel / Programs and Feature. Now the Sage installer worke without the "Prepare error"
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Alnoor Cassim
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Original Message:
Sent: 05-25-2023 14:53
From: Andrea Stull
Subject: Prepare failed with the following error: Error #12: File does not exist (or already exists) File: SY_Activation
They never had AV on this machine. I always right-click autorun.exe and run as admin. Thanks so much Kevin, really appreciate all suggestions!
Andrea Stull | ACI Consulting
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Original Message:
Sent: 5/25/2023 2:51:00 PM
From: Kevin Moyes
Subject: RE: Prepare failed with the following error: Error #12: File does not exist (or already exists) File: SY_Activation
Did you extract the installer after disabling your AV software? It could be scrubbing required files from the unzipped folder.
Right-click Autorun.exe and Run As Admin.
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Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Original Message:
Sent: 05-25-2023 14:47
From: Andrea Stull
Subject: Prepare failed with the following error: Error #12: File does not exist (or already exists) File: SY_Activation
Except I am getting same error for version 2022 and 2023 ... I am trying install on my machine with their keys currently.
Andrea Stull | ACI Consulting
This communication, including attachments, is confidential and may contain proprietary information intended only for the proposed recipient. Please notify the sender and delete this message if you believe that you have received this message in error or if you are not the proposed recipient. Unauthorized disclosure, copying, or distribution of the information is strictly prohibited.
Original Message:
Sent: 5/25/2023 2:43:00 PM
From: Kevin Moyes
Subject: RE: Prepare failed with the following error: Error #12: File does not exist (or already exists) File: SY_Activation
I'd suspect a bad download of the install files. Clear your browser cache and download again from Sage.
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Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Original Message:
Sent: 05-25-2023 14:30
From: Andrea Stull
Subject: Prepare failed with the following error: Error #12: File does not exist (or already exists) File: SY_Activation
Thanks everyone for the suggestions, still getting the error. I updated UAC per @Kevin Moyes suggestion. Turned of firewall, no AV running. Made sure permissions for install file as well as install location were full control. Gave Everyone full control. Here is the log file ...
Opened Log as C:\Sage2023\MAS90\MAS_SYSTEM\LogFiles\SY_Installation-20230526-022429.log
02:24:29 SY_INSTALLATION.pvc:00590 SY_INSTALLATION.pvc 2023024
02:24:29 SY_INSTALLATION.pvc:00648 Prepare method called
02:24:30 SY_DictionaryConversion.pvc:00169 InstallDictionary method called
02:24:30 SY_DictionaryConversion.pvc:00228 No installable files in the install path: "C:\Sage2023\MAS90\INSTALL\"
02:24:30 SY_INSTALLATION.pvc:00707 Dictionary merge completed
02:24:41 SY_ViewsConversion.pvc:00089 MergeViews method called
02:24:41 SY_ViewsConversion.pvc:00118 No installable files in the install path: "C:\Sage2023\MAS90\Install\"
02:24:41 SY_INSTALLATION.pvc:04869 Views merge completed
02:24:41 SY_ViewsConversion.pvc:00483 MergeEnhancementViews method called
02:24:41 SY_ViewsConversion.pvc:00513 No installable files in the install path: "C:\Sage2023\MAS90\Install\"
02:24:41 SY_INSTALLATION.pvc:05565 Activation of system tables completed
Closed log
Andrea Stull | ACI Consulting
This communication, including attachments, is confidential and may contain proprietary information intended only for the proposed recipient. Please notify the sender and delete this message if you believe that you have received this message in error or if you are not the proposed recipient. Unauthorized disclosure, copying, or distribution of the information is strictly prohibited.
Original Message:
Sent: 5/25/2023 10:02:00 AM
From: Kevin Moyes
Subject: RE: Prepare failed with the following error: Error #12: File does not exist (or already exists) File: SY_Activation
I always disable UAC with the registry hack, reboot, then do the install. Set the EnableLUA value to 0 (zero).
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Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.