Sage 100

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  • 1.  Prepare Failed - cannot delete providex.kdf during starship link install

    Posted 03-15-2023 13:09

    During a customer upgrade to Sage 100 2022.2 Premium - the V-Technologies tech encountered this issue - prepare failed with the following error - Cannot delete f:\acc\v2022\MAS90\Providex.KDF

    Has anyone run into this and know what may be happening?

    They are running the install as administrator.

    We did reboot the Sage application server to rule out file lock.

    Anyone seen this before? 



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------


  • 2.  RE: Prepare Failed - cannot delete providex.kdf during starship link install

    Posted 03-15-2023 13:25

    I had asked the V-Technologies person to try renaming the file which he didn't want to do.

    So I logged into the server and received an error on the rename that PVXCOM had the file in use/open.

    Since nobody was in Sage I used task manager to close PVXCOM

    This appeared to resolve the issue. The V-Technologies tech was then able to complete the Starship Link install.



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------



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