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  • 1.  Premium 2021 upgrade - reports so slow as to be unusable

    Posted 03-20-2022 10:32
    Client upgraded to Premium on Friday.  Reports run fine on the server, but after grabbing the records, when it should be switching to printing via Crystal, all reports/forms go to Not Responding.  (Even if only 1 record is selected.)

    IT has turned off Webroot, but no help.  Have emailed them re firewall, but I don't believe they've done that yet.
    Looking for any other tips before Monday AM...

    THANKS!

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    Beth Bowers
    Mom to Peanut, ChiChi, Canton, Cagney and Daisy (I miss you, Sammy)
    Tennessee Software Solutions
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  • 2.  RE: Premium 2021 upgrade - reports so slow as to be unusable

    Posted 03-20-2022 12:46
    Check the permissions in SQL Server Management Studio for MAS_Reports and MAS_Users.

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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
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  • 3.  RE: Premium 2021 upgrade - reports so slow as to be unusable

    Posted 03-20-2022 13:06
    Thanks, @Doug Higgs​

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    Beth Bowers
    Mom to Peanut, ChiChi, Canton, Cagney and Daisy (I miss you, Sammy)
    Tennessee Software Solutions
    ------------------------------

    Original Message


  • 4.  RE: Premium 2021 upgrade - reports so slow as to be unusable

    Posted 03-21-2022 01:45
    I cannot find my documentation, however I experienced a printing issue on a terminal server after a 2020 Premium upgrade.  I know I had to Sql Server Configuration Manager and enable a TCP/IP.  I am guessing the below is where I did this, but not 100% sure.


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    [Michele] [Herzog] [CPA,CITP, CGMA]
    [Overland Park] [KS]
    [816-520-1365]
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    Original Message


  • 5.  RE: Premium 2021 upgrade - reports so slow as to be unusable

    Posted 03-21-2022 08:21
    Thanks, @Michele Herzog - I just read an email that says it's working.  Don't know what they did, but thanks for replying!​

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    Beth Bowers
    Mom to Peanut, ChiChi, Canton, Cagney and Daisy (I miss you, Sammy)
    Tennessee Software Solutions
    ------------------------------

    Original Message


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