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PreAuth a zero dollar order

  • 1.  PreAuth a zero dollar order

    Posted 03-03-2022 10:17
    Don't ask - I just need to know (and I don't have CC processing on my system to be able to test) - can you do a PreAuth on an order that is for 0 dollars?

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    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
    ------------------------------


  • 2.  RE: PreAuth a zero dollar order

    Posted 03-03-2022 10:26
    I remember writing a script that overrides the Auth Amount in the past... so it should be possible to put in a non-zero value for that, independently of the order total.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 3.  RE: PreAuth a zero dollar order

    Posted 03-03-2022 10:27
    But are you telling me that the system will not let you pre-auth 0?  Have a client claiming they used to be able to do that and now can't.

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    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
    ------------------------------

    Original Message


  • 4.  RE: PreAuth a zero dollar order

    Posted 03-03-2022 10:30
    Sorry, I don't know if that will work... but I also can't understand what that would accomplish.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 5.  RE: PreAuth a zero dollar order

    Posted 03-03-2022 11:01
    What if you stick an amount in the freight column and thus make the total invoice equal to what they want to pre-auth?

    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    http://www.s-consult.com
    Schulz Consulting
    860-516-8990
    Moodus, CT
    ------------------------------



  • 6.  RE: PreAuth a zero dollar order

    Posted 03-03-2022 11:34
    LOL - honestly, I am not trying to figure out a way around it.  I am trying to decide whether my client is delusional and has never been able to preauth a zero dollar, or if it is supposed to be possible and they have an issue somewhere.

    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
    ------------------------------

    Original Message


  • 7.  RE: PreAuth a zero dollar order

    Posted 03-03-2022 11:41
    Did you look in SO_SalesOrderHistoryPayment for $0 TransactionAmt lines?

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 8.  RE: PreAuth a zero dollar order

    Posted 03-04-2022 11:12

    When I try to do an preauth on 0 amount it just stores the card and doesn't do an authorization as there is no amount to authorize. This was on 2021. Also test 5.0 and it is the same.

    By default sage will not allow you to override the Auth amount to 0. it will reset it back to the balance. if you set the lines to zero and try to pre auth, it doesn't do anything. It just allows you to manage the card being used.



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    Todd Martin
    MBA Business Software (https://www.mbabsi.com)
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    Original Message


  • 9.  RE: PreAuth a zero dollar order

    Posted 03-04-2022 11:34
    THANK YOU!!!!!!!!!!!!!!!!!! @Todd Martin​

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    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
    ------------------------------

    Original Message


  • 10.  RE: PreAuth a zero dollar order

    Posted 03-04-2022 08:12
    Maybe I'm delusional but what is there to pre-auth if it's zero? Like Kevin said check that table but I'm curious now....

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    Chris Mengerink
    Director
    DWD Technology Group
    Fort Wayne IN
    260-399-8653
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    Original Message


  • 11.  RE: PreAuth a zero dollar order

    Posted 03-04-2022 08:25
    Edited by Jeff Schwenk 03-04-2022 08:27
    Don't we all have delusional clients or are we the delusional one for thinking they are???  Perhaps the question to ask is what the situation that you are doing this zero preauth as they are the first to report it to you.....

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    Jeff Schwenk
    FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


  • 12.  RE: PreAuth a zero dollar order

    Posted 03-04-2022 11:51
    I've had customers ask about pre-authorizing a higher amount than the order. This is usually because they don't yet know what the shipping is going to be and they may have a few days lead time before the order is ready to ship.

    Rather than pick and pack and order only to find that the card is declined, they've asked what others do to ensure that a pre-auth can also cover the total price ( including freight ).

    Ultimately I think what most have done is add an estimate for the freight right at the outset so they could pre-authorize an amount that should equal the final order with shipping.

    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    http://www.s-consult.com
    Schulz Consulting
    860-516-8990
    Moodus, CT
    ------------------------------

    Original Message


  • 13.  RE: PreAuth a zero dollar order

    Posted 03-04-2022 12:07
    One customer asked us to pad the pre-auth amount, without using the Freight field or additional line data (so the extras don't show on the order). 
    Looking back (at a copy of the script), what I did was a panel post-load script to override the TransactionAmt... based on their business logic.


    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


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