Sage 100

PR Paperless Issue - v4.4 PU7 - Has anyone seen this issue before? Nothing on the KB (at least the way I searched). I seems to be a momentary hiccup as all the other PDF's were created.

was this for just one PDF or all PDF's from this point on? If it is just one PDF is their a password set for the customer and if there is and you remove it does it work correctly?

Just one PDF and it doesn't appear to have been created. Still trying to verify this.

Had a client on version 4.30 have this on one payroll check a few weeks ago - just one.

Does the client have Adobe Professional or Adobe Standard installed on their workstation? I've seen a similar issue in PFx Engagement where we couldn't password protect a client document we were e-mailing because Adobe, by default, was either assigning a password to the document or preventing the user from changing the password. If so, open the document in Adobe and go to Advanced > Security > Manage Security Policies and modify the Encrypt with Password property to allow you to set a password for the document. If you can't create the document, open Adobe Standard or Pro and edit the Encrypt with Password property to allow you to save the passwordfor the document.

Thanks Ed. This was a hiccup in the middle of the PR generation. All other employee forms were created without issue.

Jeff, I have had this happen too for Direct deposit stubs on 4.4 system. I reset the employee's password having the issue ( DD button for paperless in employee maintenance) and the problem has gone away. (so far....)

The end result was that a PDF was e-mailed to the employee but it was unusable (corrupted). For now, the employee is SOL regarding a copy. What have others done in this situation.

Manually recreate the payroll for that employee from the Audit Log, print the stub, then clear the payroll.

Add to previous post: I do this in a test company, where I normally reverse the previous entry so that YTD values are accurate.