Sage CRM

Posting this in Sage CRM & Sage 100. Customer is on v2016 Sage 100 Adv with Sage CRM Integrated. Customer tried CRM back in 2014 and it wasn't successful, tried the implementation again in 2017 and they are live since Dec 2017. When users log into CRM and launch CRM Sales Order Entry to create a quote, their accounting date in Sage 100 Master Console is a bizarre date. The customer did tell me Friday that the dates coming up in Master Console correlate to the first time the user logged into CRM (both 4 years ago and now). This date never changes for them. In Sage 100, when users log in, it is current date that shows in Master Console. My CRM Consultant doesn't feel it's coming from CRM and I as a Sage 100 Consultant feel it's a CRM issue. Maybe the Integration Engine? Not sure where to turn so coming to the real gurus in 90minds. Where does this date come from and how do I fix this? Pictures attached of computer system date of the user, Sage Master Console dates, the CRM Sales Order Entry screen (note the order date is correct, but the accounting date at the top shows 11/2014). Note also CRMMAS also shows the original login date of 2014. The 1/3/2018 date of the other CRM Sales Order Entry is the date that particular user first logged into CRM.

Hi Nancy, I'm having a hard time following this. ""When users log into CRM and launch CRM Sales Order Entry to create a quote, their accounting date in Sage 100 Master Console is a bizarre date."" What is the ""accounting date"" that you are referring to? Is that showing up in Sage 100 AFTER the Order is saved in CRM? I would guess it's something mis-configured with the Integration Engine. It is odd to me that the Quote / Order screen would pull from the CRM user's first logged date. I'm traveling and don't have access to my demo image. What date does it normally show in a properly configured system?