General Consultant Discussion

Two things right off hand:  Sage has made the Order Process so much harder than it has to be.  Just getting an additional User License requires a quote on SmartSheets (which typically takes a day or 2), then getting "proof" that the client really wants it by getting the client to send back the signed quote, and submitting that on SmartSheets (another couple of days).  Then following up with the Order Entry Team to make sure the Client's  Credit Card on File is still valid.  There's little communication back that the CC on file doesn't work, and indeed it seems to be our responsibility to contact the client if that is the case. Whatever margin we've made on the additional User License goes bye-bye with all of the admin time involved.

Second thing is we get a lot of Sage 50 leads where we have to be the ones to tell the prospect that Sage 100 is not simply a bigger version of Sage 50, but that it is a totally different program.  The prospects are always shocked that Sage 100 is not an "upgrade" to Sage 50, because Sage told them they just need to "upgrade" their Sage 50 to Sage 100.  The prospects have it set in their minds that they just need to pay $1000 or less to expand their Sage 50.

Two things right off hand:  Sage has made the Order Process so much harder than it has to be.  Just getting an additional User License requires a quote on SmartSheets (which typically takes a day or 2), then getting "proof" that the client really wants it by getting the client to send back the signed quote, and submitting that on SmartSheets (another couple of days).  Then following up with the Order Entry Team to make sure the Client's  Credit Card on File is still valid.  There's little communication back that the CC on file doesn't work, and indeed it seems to be our responsibility to contact the client if that is the case. Whatever margin we've made on the additional User License goes bye-bye with all of the admin time involved.

Second thing is we get a lot of Sage 50 leads where we have to be the ones to tell the prospect that Sage 100 is not simply a bigger version of Sage 50, but that it is a totally different program.  The prospects are always shocked that Sage 100 is not an "upgrade" to Sage 50, because Sage told them they just need to "upgrade" their Sage 50 to Sage 100.  The prospects have it set in their minds that they just need to pay $1000 or less to expand their Sage 50.

Two things right off hand:  Sage has made the Order Process so much harder than it has to be.  Just getting an additional User License requires a quote on SmartSheets (which typically takes a day or 2), then getting "proof" that the client really wants it by getting the client to send back the signed quote, and submitting that on SmartSheets (another couple of days).  Then following up with the Order Entry Team to make sure the Client's  Credit Card on File is still valid.  There's little communication back that the CC on file doesn't work, and indeed it seems to be our responsibility to contact the client if that is the case. Whatever margin we've made on the additional User License goes bye-bye with all of the admin time involved.

Second thing is we get a lot of Sage 50 leads where we have to be the ones to tell the prospect that Sage 100 is not simply a bigger version of Sage 50, but that it is a totally different program.  The prospects are always shocked that Sage 100 is not an "upgrade" to Sage 50, because Sage told them they just need to "upgrade" their Sage 50 to Sage 100.  The prospects have it set in their minds that they just need to pay $1000 or less to expand their Sage 50.

Two things right off hand:  Sage has made the Order Process so much harder than it has to be.  Just getting an additional User License requires a quote on SmartSheets (which typically takes a day or 2), then getting "proof" that the client really wants it by getting the client to send back the signed quote, and submitting that on SmartSheets (another couple of days).  Then following up with the Order Entry Team to make sure the Client's  Credit Card on File is still valid.  There's little communication back that the CC on file doesn't work, and indeed it seems to be our responsibility to contact the client if that is the case. Whatever margin we've made on the additional User License goes bye-bye with all of the admin time involved.

Second thing is we get a lot of Sage 50 leads where we have to be the ones to tell the prospect that Sage 100 is not simply a bigger version of Sage 50, but that it is a totally different program.  The prospects are always shocked that Sage 100 is not an "upgrade" to Sage 50, because Sage told them they just need to "upgrade" their Sage 50 to Sage 100.  The prospects have it set in their minds that they just need to pay $1000 or less to expand their Sage 50.