I listened this morning and the comment from Mike Griffith which stood out the most was about telling stories. I find that once you have a decent number of customers in the same industry it becomes much easier to tell new customers stories about how you've helped someone just like them and how you would configure a system to their requirements using your knowledge of their industry.
Increasingly I think this is what customers are looking for. Most no longer are searching only for a live demo but want to have someone to tailor the system setup to the way that the unique needs of their industry.
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Wayne Schulz - Schulz Consulting - 860-516-8990
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