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  • 1.  PO XXXXXXX is not on file

    Posted 06-12-2021 18:25
    Trying to enter a Return of Goods...when I enter the PO number it pops out message XXXXXXX is not on file.  I go to PO Entry and it says it is completed.  I go to PO History Inquiry and the PO Number is there....where is it missing????  Couldn't find anything in Sage KB!!!!

    ------------------------------
    Lourdes Sobrino
    LU² DSD Puerto Rico
    Guaynabo Puerto Rico
    787.485.9638
    ------------------------------


  • 2.  RE: PO XXXXXXX is not on file

    Posted 06-13-2021 09:04
    Rebuild PO sort files??

    ------------------------------
    Phil McIntosh
    President
    Friendly Systems, Inc.
    Asheville NC
    678.273.4010 ext 5
    ------------------------------



  • 3.  RE: PO XXXXXXX is not on file

    Posted 06-13-2021 10:27
    Just tried it....didn't work...but thanks

    ------------------------------
    Lourdes Sobrino
    LU² DSD Puerto Rico
    Guaynabo Puerto Rico
    787.485.9638
    ------------------------------

    Original Message


  • 4.  RE: PO XXXXXXX is not on file

    Posted 06-13-2021 20:04
    Look at the PO number in DFDM. Make sure there are no funny characters at the end of the PO number. Usually means data corruption. I had the same but luckily it was only one or two PO’s which I fixed manually in DFDM.

    ---------------------------------
    Kenny Daniel
    TechnoClarity, Inc.
    ---------------------------------





  • 5.  RE: PO XXXXXXX is not on file

    Posted 06-13-2021 20:21
    I looked at:
    PO_Header ....not found...it is completed
    PO_ReceiptHistoryHeader ... it is there...correct number
    PO_ReturnHeader ... file is empty

    Any other files???/ Maybe I am missing...

    ------------------------------
    Lourdes Sobrino
    LU² DSD Puerto Rico
    Guaynabo Puerto Rico
    787.485.9638
    ------------------------------

    Original Message


  • 6.  RE: PO XXXXXXX is not on file

    Posted 06-14-2021 01:55
    PO_PurchaseOrderHistoryHeader and AP_InvoiceHistoryHeader are involved but only when using the Copy From button. It's definitely looking at PO_PurchaseOrderHeader. Might be corrupted in an odd way. Look at it thru DFDM and check for extra spaces or odd characters at the end of the PO Number (this can happen if it was imported or copy/pasted from Excel).

    ------------------------------
    Alnoor Cassim

    Email: alnoor@asifocus.com
    Ph: 949-689-9887
    Orange County, CA
    ------------------------------

    Original Message


  • 7.  RE: PO XXXXXXX is not on file

    Posted 06-14-2021 12:38
    FYI…called Sage and to my surprise customer had 2 days to save completed POs. That was the reason. They will do a return with blank PO number. Thanks

    ---------------------------------
    Lourdes Sobrino
    LU² DSD Puerto Rico
    Guaynabo Puerto Rico
    787.485.9638
    ---------------------------------



    Original Message


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