Sage 100

Performed a 4.40 > 2013 upgrade in April and ran Paperless Relink utilities for all journals/registers. Client is reporting that the Viewer is not allowing him to open January PDFs (see screenshot) because of a broken link. I have confirmed the PDF exists and is located in the correct directory, and the record exists in the SY_JournalPDFLog. Any ideas why random PDFs are not available for drilldown?

When you connect directly to the Server, and test this, do the links show available, and not in Red? Could it be a user permission problem? Logged in as that network users, can you browse out to the location and create/modify/delete a file?

When you did the move, are you sure you got all of the documents? I've run into in the past where I've had to break it down into smaller batches because it couldn't handle them all at one time. Try selecting different date ranges in the viewer and see if there's a pattern to the ones that show up in red. You should be able to run any that show up in red through the move utility again.

What happens when you put \\Server\ into your Windows Explorer? Can you navigate to the server and ultimately the folder holding those PDF files? Is this Sage 100 Advanced? If so is it running on an account that is a domain admin? If it's running as local admin I do no think the Sage 100 server would be able to see the location if it is not located on the same box.

Never mind...the PDF itself is actually corrupt. I cannot open it in Adobe Viewer at all. I'll have to see if there's some kind of repair out there for PDFs. Thanks all.