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  • 1.  Payroll Updates, Maybe Product Updates.

    Posted 12-21-2022 13:50
    Not sure if it is coincidences, me or an SOP issue - Is it just a coincidence that when installing a PR update (e.g. 2.23.0) on an ADV system that shortly afterwards the system will lock up.   Usually starts when a PR menu item is clicked on.  Launcher freezes.  I cancel all jobs via task manager, relaunch Sage and then I get a time out error.  Shortly after that, other users start locking up.  We then get users out, reboot the server.  Resume work in Sage.  All is well.

    I have installed the PR 3.23 on seven sites.  I have had the freezing issues on three of five ADV installs.  Two of the ADV installs I rebooted the server when I completed the update.  No issues have been reported with them.  I have had no issues reported with the STD installs (not rebooted).

    Are others experiencing this?  Are others rebooting the server as a standard upgrade process?  Now that I think about this, I have had similar issues in the past.  I do not think this is attributable only to the latest release.

    Inquiring minds are asking......

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    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
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  • 2.  RE: Payroll Updates, Maybe Product Updates.

    Posted 12-21-2022 18:40
    I did one upgrade last night for 2022.1 Premium to 2022.2, IRD, and the two patches (displayed on the PU 2 page ). So far no issue however, I don't think this customer uses Payroll actively ( they have it only for Time Track entry).


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    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------



  • 3.  RE: Payroll Updates, Maybe Product Updates.

    Posted 12-27-2022 19:26
    Still encountering server crashes if I don't reboot the server after install the updates.  Another call today.

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    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------

    Original Message


  • 4.  RE: Payroll Updates, Maybe Product Updates.

    Posted 12-27-2022 19:42
    You may be on the leading edge of upgrading payroll users. I've done two 2021.5 and IRD 2022 updates over the holidays. So far so good. I have a couple that rely on payroll coming up and I think I'll reboot after the upgrade.

    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------

    Original Message


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