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The issue was caused by the inclusion of Employer Contributions in the DD stub printing PR2.19.3.
There is no data corruption or missing data.
If the DD stub had been modified the standard stub was updated with the update and no issue will exist.
Resolution
To work around the issue there are 2 options:
Option 1
Print Stubs using the "Standard" form code. If the standard form code has been modified see Option 2
Option 2
Click the Designer Button on the Direct Deposit Stub Printing Dialog
Click The Field Explorer button from the Crystal Designer Tool Bar
Expand the Formula Fields node
Scroll down to LineAmount
Remove the existing formula and replace it with the formula below - Click Save and Close
Select case {PR_CheckPrintingWrk.LineType}
case "1" ' Earnings code amount
formula = {PR_CheckPrintingWrk.EarningsPayAmt}
case "2" ' Tax amount
formula = {PR_CheckPrintingWrk.TaxAmt}
case "3" ' Deduction amount
formula = {PR_CheckPrintingWrk.DeductionPayAmt}
case "4" ' Employer Contribution amount
formula = {PR_CheckPrintingWrk.EmployerContributionPayAmt}
case "5" ' Direct deposit amount
formula = {PR_CheckPrintingWrk.DistributionAmt}
End select
Stay in Formula Fields
Scroll down to LineAmountYTD
Remove the existing formula and replace it with the formula below - Click Save and Close
' Year to date amounts
Select case {PR_CheckPrintingWrk.LineType}
case "1" ' Earnings amount
if {PR_CheckPrintingWrk.PrintEarningsPayAmtYTD} = "Y" then
formula = {PR_CheckPrintingWrk.EarningsPayAmtYTD}
end if
case "2" ' Tax amount
formula = {PR_CheckPrintingWrk.TaxAmtYTD}
case "3" ' Deduction amount
if {PR_CheckPrintingWrk.PrintDeductionPayAmtYTD} = "Y" then
formula = {PR_CheckPrintingWrk.DeductionPayAmtYTD}
end if
case "4" ' Employer Contribution amount
if {PR_CheckPrintingWrk.PrintEmployerContribPayAmtYTD} = "Y" then
formula = {PR_CheckPrintingWrk.EmployerContributionPayAmtYTD}
end if
case "5" ' Direct deposit amount
formula = {PR_CheckPrintingWrk.DistributionAmtYTD}
End select
Stay in Formula Fields
Scroll down to LineDetailDesc
Remove the existing formula and replace it with the formula below - Click Save and Close
select case {PR_CheckPrintingWrk.LineType}
case "1" ' Earnings code description
formula = {PR_CheckPrintingWrk.EarningsDesc}
case "2" ' Tax description
formula = {PR_CheckPrintingWrk.LineTaxDesc}
case "3" ' Deduction code description
formula = {PR_CheckPrintingWrk.DeductionDesc}
case "4" ' Employer Contribution description
formula = {PR_CheckPrintingWrk.EmployerContributionDesc}
case "5" ' Direct Deposit Bank description
formula = {PR_CheckPrintingWrk.DirectDepositBankDesc}
end select
File Save
Exit the Crystal Designer.
Direct Deposit check amounts and direct deposit YTD will now print on the forms.
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Wayne Schulz - Schulz Consulting - 860-516-8990
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Original Message:
Sent: 09-17-2019 17:36
From: Shari Eckersley
Subject: Payroll - update 2.19.4
This is the direct deposit form issue from the last release when the ability to print employer contributions was added. If their direct deposit form isn't modified then create a new form. If the form is modified then you need to modify the formulas. There was information posted about 2 months ago. Let me know if you aren't finding it.
------------------------------
Shari Eckersley
ICS Support
------------------------------
Original Message:
Sent: 09-17-2019 14:31
From: Pam Scott
Subject: Payroll - update 2.19.4
We had to install .4 for EEO update and now client is doing PR and the breakout for their DD is showing 0.00. We looked and the employee does have a hire date.
On the DD stub, one particular employee has $$ going to 3 separate accounts and the account description is blank and the dollars for the three separate lines show $0.00.
Is this what you guys are seeing too or is this possibly something different? We are unsure what will happen when the client tries to create the ACH file.
TIA - Pam
Sent from Mail for Windows 10
Original Message------
It is not a showstopper. Yes they can enter the hire date, but what happened is that their system would not let them proceed in the processing of payroll without having the hire date entered. It was still receiving error during the direct deposit process which Sage has confirmed is an issue with update 2.19.4, so I am not sure if the absence of the Hire Date was the issue.
It was just items I wanted to bring to the attention to watch out for during the migration process.