I had one of those yesterday, as well!!!! We used the new icon to reverse the entries, but the system dumped the taxes into the net of the check. So we made our one-sided entry to cash as well, then re-did payroll. Strangely enough we were off by $4 and some change in the state taxes ONLY, but we just went ahead with it. All involved were very frazzled by then.
She's going to love knowing she wasn't the only one, though. Poor girl is one of these who assumes it's all her fault.
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Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
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Original Message:
Sent: 01-16-2020 15:42
From: Lourdes Sobrino
Subject: Payroll Tax Service
Customer just called that never got notification and once it got the payroll to post... the net amount is correct... but there is zero fifa, medicare and taxes in the check register. It posted an out of balance entry
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Lourdes Sobrino
LU² DSD Puerto Rico
Guaynabo Puerto Rico
787.485.9638
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Original Message:
Sent: 01-15-2020
From: Jeff Schwenk
Subject: RE: Payroll Tax Service
Hiccuped on me about an hour ago. I have NEVER gotten a tax service down notification. Came back up about 10 minutes later.
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Jeff Schwenk
FORMER 90M Board Member
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
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Original Message:
Sent: 01-15-2020 16:58
From: Eric Lunceford
Subject: Payroll Tax Service
And no notification went out again?!?!?!
I just tested and it is working for me although it was incredibly slow. Took a full minute or two for 1 employee!
Glad it isn't payroll day for my 2,500 EE customer!
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Eric Lunceford
First Mate Business Solutions
Oklahoma City, OK
877-880-8960
https://www.firstmatellc.com/
Original Message:
Sent: 01-15-2020 16:43
From: Annette Egbert
Subject: Payroll Tax Service
I am and so is a client. The client continues to get the message. Mine moved forward.
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Annette Egbert
Acuity Solutions, LLC