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  • 1.  Payroll subscription not updating keys

    Posted 01-07-2019 18:13
    Edited by Robert Wood 01-09-2019 13:25
    A small Sage 100cloud customer with annual payroll subscription renewed automatically 12/29. However, today the system barked at him that license had expired, and he couldn't use it.

    I confirmed that the license keys in the installation match those on the portal. What's up?

    Turns out we had to "Activate" the existing keys (so, no change here) in LM/System Config. Very annoying.

    Does anybody know of a fix to remove this step in the future?

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    Jerry Norman
    CEO, SmartBridge Partners
    Austin TX (RCW)
    5124191444x112
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  • 2.  RE: Payroll subscription not updating keys

    Posted 01-08-2019 17:35
    ​

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    Rhonda McNamara
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  • 3.  RE: Payroll subscription not updating keys

    Posted 01-09-2019 08:52
    Nope, and Sage doesn't either. :(


  • 4.  RE: Payroll subscription not updating keys
    Best Answer

    Posted 01-09-2019 08:53
    Nope, and Sage doesn't either. :(


  • 5.  RE: Payroll subscription not updating keys

    Posted 01-09-2019 09:04

    I had three last week.  It's a Sage server problem and not just the 100c or payroll clients either.

     

     

    Blytheco-Logo-Signature-Logo.pngPatrick J. Johnston

    Sage 100 Consultant

    www.blytheco.com | 949.583.9500 Ext. 2224

    ERP • CRM • HRMS • MARKETING • FAS

    Business Software & Consulting

     

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    ------Original Message------

    Nope, and Sage doesn't either. :(


  • 6.  RE: Payroll subscription not updating keys

    Posted 01-09-2019 09:26
    fiddlesticks...

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    Jerry Norman
    CEO, SmartBridge Partners
    Austin TX
    5124191444x112
    ------------------------------

    Original Message


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