Sage 100

Payroll Sage 100 v2014 su 5 Error 47 PRWFXB Line 3120. Any ideas? Occurs trying to print direct deposit stubs. Error points at PR_32 crystal work file. Have already manually reinitialized PR_31 and 32. TIA

Can you try running it from the server??

Thanks for the response @JeffSchwenk especially so late your time. Tried it and get same error though the key in PR_32 changed from 009001 to 012001. Thanks again!!

on 2014 Su4, this line referenced the LastDoc$ variable, which is part of the design of legacy form printing so the program knows what the last document that printed - so I would look at the form itself (has it changed recently) or try restoring the form for the stubs...

Ron, to expand on what Jeff points out, LastDoc$ is a variable returned from the Crystal Reports engine after the print job is complete to tell the program the last document that was processed by Crystal so that the records can be flagged as printed. In the case of P/R checks, the LastDoc$ should be set to the check number from the PR_31 file, but it's apparently coming back as short, probably null. Go to the form (PRWFXA1.RPT) and make sure that there's a formula named ""LastDocument"" with a definition of """". When the program fires off the Crystal Report, it will fill in that formula value with {PR_31CrystalCheckHeader.CheckNumber}.

thanks @JeffFiddelman and @PhilipWhirley for the response. I tried a different form and still same error. PR_31 and PR_32 are empty. Should they be? They've printed checks and are now trying to preview direct deposit stubs. Thanks again.

It turned to be the Preview Button itself. Every time you open the direct deposits stub window the Preview Button is greyed out. you have to click on Printer Setup and select the same printer and then the Preview button becomes active. But using the Preview button causes the Error 47. Using the Print button works fine from the both the workstation and the server. Any ideas?

Worked with Sage on this. It appears that a change occurred in v2014 SU5 that does not allow Preview when PDF All choice is selected in Direct Deposit printing. You have to change it to Print All in order to Preview. Thanks all for your responses.