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Payroll Issue - cannot create the sage payroll tax client

  • 1.  Payroll Issue - cannot create the sage payroll tax client

    Posted 02-20-2020 20:23
    Customer is on Adv. v2018 SP8 with payroll.  When she runs the payroll tax calculation it displays the following error "cannot create the sage payroll tax client. See the library master activity log for details." When you open the activity log the following error displays. the spa tax service could not reached from sage 100 server."

    Have tried the following already:
    Replaced the MAS_SYSTEM folder from a backup and reinstalled SP8 and payroll SP2.0
    Verified the port 443 is open under firewall settings
    Turned off anti-virus on terminal server
    ping spa.na.sage.com from server and got reply back
    restarted the terminal server
    added sage url address to trusted site section under IE

    Opened a ticket with Sage about the issue, they have expedited the issue since the customer cannot process payroll and it was due today.

    Anyone else experienced this issue and have a resolution on how to fix it?



    ------------------------------
    Shannon Stanley
    Sage 100 Consultant
    Ardent Consulting LLC
    704-839-6697
    ------------------------------


  • 2.  RE: Payroll Issue - cannot create the sage payroll tax client

    Posted 02-21-2020 12:43

    Cannot create the Sage Payroll Tax Client
    Products
    Sage 100

    Country
    North America

    Description
    <content>

    Cannot create the Sage Payroll Tax Client see the Library Master Activity Log for details. From activity log: Cannot create the Sage Payroll Tax Client. The exception was: Unable to find the specified file. When Running payroll tax calculation.

    or

    Error: "88 PR_PayrollStatus_UI.pvc 1058" when running the Payroll Status Check

    </content>

    Resolution
    <content>

    Verify that .NET 3.5 is enabled. (See attached Link)

    Re-install the program Payroll program because there are missing files.

    In my case: The "Sage.Payroll.Tax.Client" was missing from the MAS90, Home, Microsoft.NET folder.

    </content>

    Related resources
    How do I install or enable Microsoft .NET Framework 3.5 on a Windows 8 or Windows Server 2012?
    Additional information
    <content>
    <root>In one case this error was preceded by Error 88 PR_PAYROLLSTATUS_UI.pvc 1058 when running the Payroll Status Check.</root>
    </content>

    Category
    Calculations
    Processing



    ID:97539Last Modified Date:7-5-2019  

    ------------------------------
    - Brett
    ------------------------------



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