Sage 100

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  • 1.  Payroll Direct Deposit Email/ PDF Creation Issue

    Posted 03-23-2025 17:41

    Today, when the user attempted to send the employee direct deposit PDF stubs out, not all stubs showed up in employee viewer. Particularly, it appears that somewhere in the middle it is cut off (ie - all the employee numbers greater than a certain value do not appear).

    did not notice, but it appears that last pay period a similar thing happened, but at a later employee number – so only ~5 employees did not get their stubs. This week, ~28 employees would not get their stubs if they did not notice and sent them out.

    The pay period prior, all stubs were sent. All payments have gone out, so the issue is only with generating the stubs. Any idea why not all stubs are generating and/or how the issue can be resolved? 



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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------


  • 2.  RE: Payroll Direct Deposit Email/ PDF Creation Issue

    Posted 03-24-2025 00:31

    The size limit of outgoing e-mail possibly needs to be increased. 



    ------------------------------
    [Michele] [Herzog] [CPA,CITP, CGMA]
    [Overland Park] [KS]
    [816-520-1365]
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  • 3.  RE: Payroll Direct Deposit Email/ PDF Creation Issue

    Posted 03-24-2025 00:53

    Good thought Michele.  Do you know if that happens if the PDF gets created but not emailed?  The PDF files are not even getting created.



    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------

    Original Message


  • 4.  RE: Payroll Direct Deposit Email/ PDF Creation Issue

    Posted 03-24-2025 01:13

    In most cases the PDF is created.  I had 1 case where the PDF was not created and the employee Paperless option was not set up correct.  In both scenarios, the outgoing e-mail size had to be increased.



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    [Michele] [Herzog] [CPA,CITP, CGMA]
    [Overland Park] [KS]
    [816-520-1365]
    ------------------------------

    Original Message


  • 5.  RE: Payroll Direct Deposit Email/ PDF Creation Issue

    Posted 03-24-2025 06:40

    No other feedback from the user?  error messages, etc?  Version?  AV changes?



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    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
    ------------------------------

    Original Message


  • 6.  RE: Payroll Direct Deposit Email/ PDF Creation Issue

    Posted 03-24-2025 08:32

    Sage 100 version 2022 PU1.  The user said, "no error messages".  I haven't asked about AV changes yet.  My suggestion is to check paperless office before updating the check register on the next payroll.  When an email is not successful there is an error message so that's odd.  As we know, it's tough to know what happened once everything has been updated.   



    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------

    Original Message


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