Sage 100

Payment Solutions Complaints We are starting to get customer complaints regarding fees appearing on the SPS statements. These include: Non-compliance fees Annual compliance fee Interchange Plus fees for Master Card and Visa FANF CNP fee They understand what non-compliance is, but the others are never explained. We end up contacting SPS. I have guidelines I asked for to help customers keep their fees down, but it seems SPS makes changes without notification.

Any chance you would like to move them to a more trustworthy payment processor and earn at least twice as much in residuals? APS (American Payment Solutions) has been great to work with and the integration is top-notch (we know...we wrote it, and we maintain it). The point of contact at APS is Bryce Deeney. His phone number is 888-685-1900 x414. Tell him I sent you. Honestly, everyone, this isn't some lousy sales plug. We've been working in this industry for years. First with Mercury Payment Systems (MPS), and now with APS. Hands down, APS is honest and treats everyone the way we expect to be treated. I cannot say the same for the others we have worked with.

Thanks, Brian. Perhaps this is a reason SPS has not been doing well. And again there's those Sage Guiding Principles of Trust and Integrity being compromised again.

Well, not to air too much dirty laundry, but SPS took advantage of us from the get go, and that is why we first developed an integration with Mercury. SPS said your rates will be 2.8%, for example. After three months of our rates never being under 3.1%, we found a payment processor that actually delivered the rate they promised. And to think, we were supposed to be ""partners"" with SPS. Ugh!

@BrianKelly And Sage hasn't threatened de-authorization? How do you compare/contrast with Century Business Solutions?

John I don't know if this is a good contact - he may only deal with third parties - but this person was at ITA speaking during the Sage meeting. It might be worthwhile to send your questions there -- Sage Payments - Ray Merk - VP Strategic Partnerships - raymond.merk@sage.com

Tell him you are working on a session for 100 Sage partners during the upcoming 90 Minds and have a few questions so that you can report back to the group.

Thanks, Wayne. I will and report back the results.

@BobPfahnl - Erika Jelovsek threatened many years ago, and then Lori (last name?) threatened on a LinkedIn post about a year or so ago. We explained to both of them, and others at Sage that it really was in everyone's best interest to offer customers options. I have not seen CBS, but APS works exactly like SPS with the exception that it connects to the APS vault instead of the SPS vault. And, level III integration has been around with APS for quite some time (i.e. longer than SPS).

@BrianKelly Maloof? Good info - thanks. How do you handle the new mobile apps? Sales and Service connected directly and only to SPS via an API on the device not on the back end, right?

@BrianKelly what is cost of the interface? To switch?? Have client getting eaten alive by sps fees they love the integration. But three times as much????

@BobPfahnl - yes, Maloof, that was her last name. I will admit, we haven't looked into the mobile apps much. Do you have a customer using one or more apps that would like to evaluate APS? I'm sure we would be happy to see what would be involved. @JeffSchwenk - the APSPays integration costs a whopping $0.00. We just need to get them a quote for merchant services from APS. Assuming APS will do right by them, it could be a no brainer to switch.

@BrianKelly - Are you in the office next week?

There was a discussion at Summit about Sage opening up integration to other processors but they were still keeping their fingers in the pie, somehow. Is APS completely outside of Sage or do you still have to work in conjunction with SPS? A third party product like any other MD?

@JeffSchwenk - yes, I am here Monday and Tuesday @alanniergarth - APS is separate from SPS. Truth be told, SPS could easily open up its gateway to work with any processor. The problem is they have no way of controlling the processing fees if they do that. That is why they haven't done it. My guess is they are trying to figure out how they can charge a fee to use Sage Exchange if SPS is not the processor.

@BrianKelly -and @alanniergarth At the DC Inspire session, SPS did acknowledge that they are starting to open their portal to others on a case by case basis (usually where SPS will not underwrite). And yes, there is a transactional fee for this privilege. At this point, opening the portal is the extreme exception to their norm....

Has anyone looked at the IIG product. I understand it uses. VeriFone's IP CONNECT product. I have not but wondered if anyone else has used it.