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Paya vs. APS

  • 1.  Paya vs. APS

    Posted 08-03-2020 15:39
    It's hard for me to keep track with all the merging, rebranding and details on vendors' products.  Is there a comparison sheet somewhere that lists the features, pros/cons, differences, etc. between Paya and APS payment processors?  Personal preferences?

    TIA.

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    Jane Scanlan
    Partner, Next Level Manufacturing Consulting Group
    Next Level Manufacturing Consulting Group
    Chanhassen MN
    952-210-7758
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  • 2.  RE: Paya vs. APS

    Posted 08-03-2020 15:45
    I'm interested in this also, although I believe the two have very similar functionality - and therefore it would seem the main differences would come down to price/fees, support and customer service - and yes, personal preference.

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    Brett Zimmerman
    Net at Work
    Greater Boston Area
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  • 3.  RE: Paya vs. APS

    Posted 08-03-2020 16:04
    I personally like APS. I have always had a quick response whenever I needed customer service, which is rarely. I have seen them beat other merchant fees, they fund the next day providing data is updated by a time agreed upon the prior day. Most always they will have some kind of incentive to get the client to move to them. They will also take on clients that have never processed credit cards before and have a hard time getting an account set up without high fees. For the reseller, they are punctual on monthly referral commissions.

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    Kelly Sappington
    DeRosa Mangold Consulting -Sr. Implementation Specialist
    Elkhart IN
    254-265-6736
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  • 4.  RE: Paya vs. APS

    Posted 08-04-2020 08:22
    Thank you for your feedback @Wayne Schulz and @Kelly Sappington​​ - much appreciated!

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    Jane Scanlan
    Partner, Next Level Manufacturing Consulting Group
    Next Level Manufacturing Consulting Group
    Chanhassen MN
    952-210-7758
    ------------------------------



  • 5.  RE: Paya vs. APS

    Posted 08-03-2020 15:58
    I make it known that if my customer's not happy I'm going to let you all know. So far I have not had a reason to go anywhere except APS. They were a sponsor of my newsletter so I am not fully independent in my opinion. I always tell customers to tell the ISV that if they make them happy they'll tell everyone and be a reference. Has worked well.

    I also had great luck putting in click to pay with APS several years ago when first offered. I think Phil Whirley at the time was managing the development and they were right on top of fixing any issue. I put click to pay into a VERY unsophisticated site who never accepted credit cards before and had barely any questions. After that, I was sold.

    I get calls constantly from payment companies and I'm sure they're all great but I like having a good relationship with APS who has been responsive.

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 6.  RE: Paya vs. APS

    Posted 08-04-2020 17:05
    We have only good experiences with APS. The old SPS seemed to have a Dept of Customer Rejection, especially after Pascal summarily fired all their sales reps -- who were quite competent. I know the new Paya is quite aware of that reputation and trying to change it. I don't have any feedback about how successful they've been.

    IMO, cc processing is something that is easier to screw up than to get right. So the risk-averse thing to do is follow the herd. I've told every processor who approached me that, for a partner, recommending a cc processor is a high-risk, low-reward proposition. Customers can be very picky about their processor, and if it pisses them off then the partner gets blamed for the recommendation. The commission isn't worth that. 

    Some key criteria for the customer consider with this include:
    - the reliability and effectiveness of the Sage 100 integration
    - speed of charge-to-cash-in-bank. APS does this next day.
    - tech support for all things customer. 
    - cost of the service. Every one of them will quote against the current processor. 
    - visibility of charges. My customers have marveled over how understandable their APS statements are.
    - ACH charges should be handled similarly to cc, although the behind the scenes is quite different. It's harder to get usable limits with them for ACH.
    - What is their click-to-pay feature like, and how is the customer portal?
    - Does your customer need to use a machine directly into a remote Sage server? This is often problematic. VIP Integrated Payments has this; the others seem to be reliant on the host's tech work.

    I hope this helps.

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    Jerry Norman
    VP, 90 Minds
    Smartbridge Partners
    512.419.1444 x112
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  • 7.  RE: Paya vs. APS

    Posted 08-05-2020 08:32
    Thank you too, @Jerry Norman!​

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    Jane Scanlan
    Partner, Next Level Manufacturing Consulting Group
    Next Level Manufacturing Consulting Group
    Chanhassen MN
    952-210-7758
    ------------------------------



  • 8.  RE: Paya vs. APS

    Posted 08-06-2020 02:10
    Ditto Jerry Norman

    Other points:
    Do they capture Level 3
    Do they accommodate EMV chip readers
    Does integration required a saved CardID
    Do they provide a free test account
    Do they assist with PCI-DSS
    Do they accommodate debit cards, ACH, EFT, and other payment types
    Do they fund all card types in a single deposit

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    Bob Pfahnl
    General Manager - Silicon Valley Office
    DSD Business Systems
    CA
    408-641-0922
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  • 9.  RE: Paya vs. APS

    Posted 08-05-2020 08:43
    Paya, according to Bob Scott, is planning to go public via an acquisition/shell company.

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 10.  RE: Paya vs. APS

    Posted 08-05-2020 10:09
    Edited by Brett Zimmerman 08-05-2020 10:12


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    Brett Zimmerman
    Net at Work
    Greater Boston Area
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  • 11.  RE: Paya vs. APS

    Posted 08-05-2020 10:12
    Processor Paya Will Go Public Via a So-Called SPAC Merger

    Payments provider Paya Inc. today announced a merger with special acquisition merger company (SPAC) FinTech Acquisition Corp III. The merger is being consummated as part of Atlanta.-Ga.based Paya's plans to take the company public. Currently, the company is owned by private-equity firm GTCR LLC. 

    Because Fintech Acquisition is already a publicly traded SPAC or so-called blank-check company, Paya will not undergo an initial public offering once the deal closes. Instead, the combined entity will assume a new legal name and will re-list under a new ticker on the Nasdaq exchange, the company says. This method for becoming a publicly traded company is often referred to as a SPAC IPO. Typically, SPAC IPOs close within two to three months.  

    Paya will use funds already raised by Fintech Acquisition to invest in new products and have funds to acquire other entities down the road, the company says. The enterprise valuation of the merged company is expected to be $1.3 billion.

    "We are excited to partner with FinTech III to accelerate our path to becoming a public company and greatly appreciate GTCR's continued investment and support," says Paya chief executive Jeff Hack. "As a publicly listed company, we will continue to invest in the product innovation and support our software partners rely on to meet the needs of their clients, as well as have access to capital for additional strategic acquisitions."

    One advantage of partnering with a SPAC is that SPAC IPOs can assign firm valuations to companies that are uncertain about how their stock would perform in an IPO. That has become more important to companies looking to go public since the Covid-19 pandemic began roiling equity markets in March. 

    "SPACs provide great speed and certainty for access to the public markets so we can spend more time serving our clients," says Hack. "Fintech Acquisition Corp has a great track record in fintech and payments."

    SPACs have become particularly interested in fintech companies in recent years because they have proprietary solutions that offer merchants the flexibility to pivot quickly when it comes to offering new payment options that can help expand their business. 

    "If a merchant needs to quickly get an online store up and running (as many have during the Covid pandemic) and a solutions provider has the technology to provide those services, the solutions provider can do well," says Jared Drieling, director for consulting and market intelligence at Omaha-based consultancy The Strawhecker Group, in an email message. "That's why vertical-specific integrated solution providers are hot."

    Paya focuses on market segments where electronic payments acceptance is under-penetrated and where it has developed differentiated product and software partnerships. Paya processes more than $30 billion in transactions annually for more than 100,000 customers on its proprietary card and ACH platform, Paya Connect. The company also partners with software providers to deliver payments processing to merchants in such industries as business-to-business goods and services, health care, non-profit and faith-based entities, government and utilities, and education.

    "We spent the last few years investing heavily in our technology and talent. With that work behind us, this [move to public ownership] is a natural progression as we continue to execute on our growth plans," says Hack. "Additionally, the access to capital will allow us to continue pursuing strategic acquisitions."

    GTCR in the summer of 2017 bought Sage Payment Solutions from Sage Group plc for $260 million. In January 2018, the investment house renamed the company Paya.



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    Brett Zimmerman
    Net at Work
    Greater Boston Area
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  • 12.  RE: Paya vs. APS

    Posted 08-05-2020 16:12
    One extra quick thought, on a technical note.  It is easy to convert from Paya to other processors, but it is NOT easy to convert FROM any other CC processor.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 13.  RE: Paya vs. APS

    Posted 08-05-2020 17:16
    Thank you again everyone for your valuable input - much appreciated!


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    Jane Scanlan
    Partner, Next Level Manufacturing Consulting Group
    Next Level Manufacturing Consulting Group
    Chanhassen MN
    952-210-7758
    ------------------------------



  • 14.  RE: Paya vs. APS

    Posted 08-05-2020 20:31
    Paya has (had) a better reseller commission structure than AP.  Paya also charges (charged) higher merchant fees.  Reach out to
    2085030561

    He has some good mostly unbiased feedback on Paya as he is a rep for them. 


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    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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