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  • 1.  Paperless Office - SMTP DATA termination error on electronic delivery

    Posted 03-04-2020 11:29
    This is a post copied from Sage City. I'm having the same issue with a client recently upgrade to Sage 2019. Contacted Sage already but no Sage KB posts on this error. The SMTP configuration is identical to what was functioning properly in the prior 2016 version that I upgraded from. I have a very irate client at the moment. Does anyone have any suggestions on how to resolve this?


    "We upgraded our client to Sage 100 2019 so that we can take advantage of the new feature that allows for additional attachments when emailing invoices with Paperless Office. However, we are receiving a Chilkat error where everything seems fine until the end and just up from the bottom is:
    SMTP failed when receiving the DATA terminator response
    smtpRcvFinal Response: Socket operation timeout"

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    John Kerr
    Net at Work
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  • 2.  RE: Paperless Office - SMTP DATA termination error on electronic delivery

    Posted 03-04-2020 12:08
    Have you tried just testing with basic e-mail credentials, like a personal e-mail account just to confirm that e-mailing in general works in v2019?  I typically will just test with my personal Comcast account.  Does e-mailing still work in their old system?

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    - Brett
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  • 3.  RE: Paperless Office - SMTP DATA termination error on electronic delivery

    Posted 03-04-2020 13:26
    It's intermittent. Sometimes emails go through and sometimes not, but when it fails it always has the DATA termination error. What's even stranger, is the fact that an error log is generated, but the email is actually delivered, but still shows as unsent in the paperless viewer.

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    John Kerr
    Net at Work
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    Original Message


  • 4.  RE: Paperless Office - SMTP DATA termination error on electronic delivery

    Posted 03-05-2020 02:26
    I have complained to Sage about this for the last 9 months!  To no avail  - no solution.  They have looked at the code to see what changed.  Paperless office did go through a mini upgrade with 2019 - it has to be something in there.  I agree customer humming along fine on previous version - upgrade to 2019 and get these random messages.  Frustrating...

    Speaking of paperless office - customers also randomly complain the wrong email message sent with the wrong attachment for a different customer.  Something like that.

    Johnny Pabian
    Pabian Partners

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    Johnny Pabian
    Owner
    Pabian Partners
    Dallas TX
    2145502173
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  • 5.  RE: Paperless Office - SMTP DATA termination error on electronic delivery

    Posted 03-05-2020 07:59
    Thanks for the feedback Johnny.
    Have you seen this scenario with multiple clients and is there any pattern? I've upgraded about 20 client's to version 2019, but this is the first to report this problem. 2019 is installed on Server 2012 R2, users run the application from a terminal server with SMTP being provided from an older Small Business Server.

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    John Kerr
    Net at Work
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    Original Message


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