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  • 1.  Paperless Office: email/PDF copy different from the printed copy

    Posted 02-18-2026 06:35

    Goal:

    • Printed copy (internal): Sales Order without pricing
    • Emailed copy (customer): Same Sales Order with pricing

    The client wants this to happen from one print run, not two separate runs or form codes.

    Has anyone successfully done this using conditional suppression (for example, detecting when the form is being electronically delivered vs printed), or found any way to do this? 

    Any insight on flags/fields available at runtime, or confirmation that two runs is the only supported approach, would be appreciated.


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    David Overholt
    Programmer/Project Manager
    DWD Technology Group
    Fort Wayne IN
    (260) 399-8655
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  • 2.  RE: Paperless Office: email/PDF copy different from the printed copy

    Posted 02-18-2026 06:59
    I believe you can do this using multi part form and the shadow text features as the conditional suppression (on the price fields). 

    --
    Tara Morgan Schinkel, CPA
    Stewart Technologies, Inc.
    CFO/ Team Lead for Apps 


    Get the Boomerang Email App on mobile



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  • 3.  RE: Paperless Office: email/PDF copy different from the printed copy

    Posted 02-18-2026 07:27

    Tara, 

    I thought about multi-part too, I don't know any way to tell one copy to get emailed and the other copy to get print to a printer? 



    ------------------------------
    David Overholt
    Programmer/Project Manager
    DWD Technology Group
    Fort Wayne IN
    (260) 399-8655
    ------------------------------



  • 4.  RE: Paperless Office: email/PDF copy different from the printed copy

    Posted 02-18-2026 08:04
    Poo. That part I don't think it can do. Shoot - sorry. Clearly I needed more coffee before I answered this. 

    --
    Tara Morgan Schinkel, CPA
    Stewart Technologies, Inc.
    CFO/ Team Lead for Apps 


    Get the Boomerang Email App on mobile



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  • 5.  RE: Paperless Office: email/PDF copy different from the printed copy

    Posted 02-18-2026 08:10

    @David Overholt  Did you test to see what multi-part form gets emailed?  Maybe paperless office always emails the first copy specified in the multi-part line, or always emails the second copy specified in the multi-part line.



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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
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  • 6.  RE: Paperless Office: email/PDF copy different from the printed copy

    Posted 02-18-2026 08:22

    @Doug Higgs I have not, but good idea, if you printed 5 copies using multi-part, you would not want all 5 emailed.  I will see if I can test that. 

    @Tara Schinkel Never be sorry for chiming in any idea is worth considering and seems like it still has possibilities. 



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    David Overholt
    Programmer/Project Manager
    DWD Technology Group
    Fort Wayne IN
    (260) 399-8655
    ------------------------------



  • 7.  RE: Paperless Office: email/PDF copy different from the printed copy

    Posted 02-18-2026 08:55

    OMG, I am so excited to get this to work. Short answer is yes, when I print multi-part only one copy goes out in email. but it completely ignores the shadow text on the PDF/emailed form. That works though as I can edit crystal to suppress if the shadow text is not null. therefore the price is suppressed on the printed form, but it does print on the emailed form. 

      As I was testing, this all seemed familiar and I'm wondering if there is a previous thread. so I am going to write this up with more detail and post it here.



    ------------------------------
    David Overholt
    Programmer/Project Manager
    DWD Technology Group
    Fort Wayne IN
    (260) 399-8655
    ------------------------------



  • 8.  RE: Paperless Office: email/PDF copy different from the printed copy

    Posted 02-18-2026 09:56

    I'm going to go ahead and move this out of Urgent Support. 



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    Robert Wood
    DDF Consulting Group
    Ocala FL
    (352) 615-5898
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  • 9.  RE: Paperless Office: email/PDF copy different from the printed copy

    Posted 02-18-2026 09:59

    yes, you can move it out of urgent.



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    David Overholt
    Programmer/Project Manager
    DWD Technology Group
    Fort Wayne IN
    (260) 399-8655
    ------------------------------