Sage 100

Paperless Office document connection / viewer issue. Anyone have an experience where paperless documents no longer connect to the live company and do not show up as having broken links after the company is recreated. Recently we needed to restore a company backup to the live company via the standard Library Master company copy function. We had an issue restoring it due to an error saying the live company was in use, so we could not restore it. Sage support advised us to Remove the live company, recreate it, and copy the backup company over it. We asked if there would be any issues with paperless office documents and were told, ""No these should be fine"". We removed the company, created the base company in LM and copied the backup company to the new live company. The paperless office settings were gone and needed to be reset. The previously linked PDFs are not visable under this company paperless viewer and do not appear with broken links. The PDFs are all still there. I'm wondering if somewhere in the background there is a company creation date that tells paperless to look at documents created for a specific company code, based on the company creation date and going forward? How can we get these documents to appear again in the live company Paperless Viewer?

I believe the issue is that when the company was deleted, the records were removed from paperless. If you have a backup up the paperless files you could rename the originals and put back the files for Journals, Forms, Reports, and Period End Reports.

Doesn't it have something to do with Paperless using the company KEY instead of the company CODE in it's internal storage?

Ouch....

Ouch is right @JeffSchwenk ... I just don't understand why we all have so much trouble with paperless. Why can't Sage get it to work better /easier. We spend more time troubleshooting Paperless than we should have too.

Agreed, still struggling with my WIN 8 pioneer.........

We had circled back to Sage support and suggested that they do not recommend using the company remove option without sharing a warning about what might happen to the paperless connections. Fortunately it was only their first weeks PDFs that are no longer visable in the viewer. Paperless does present challenges on a regular basis.