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Paperless Emails Sent to Wrong Email Address

  • 1.  Paperless Emails Sent to Wrong Email Address

    Posted 10-11-2019 11:19
    Version 5.30.1 Advanced.  Customers are receiving the wrong invoice.  This is nuts.  Any ideas?

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    Doug Higgs
    Assistant Technical Support / Building Maintenance Specialist
    Midwest Commerce Solutions, Inc
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  • 2.  RE: Paperless Emails Sent to Wrong Email Address

    Posted 10-11-2019 13:36
    We have a customer that had this issue intermittently and inconsistently over a couple years. We never could get to the bottom of it. 
    Our best guess is that it has something to do with server resources or the SMTP service. They changed this up a while back and we haven't seen it.

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    Jerry Norman
    President, 90 Minds
    Smartbridge Partners
    512.419.1444 x112
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  • 3.  RE: Paperless Emails Sent to Wrong Email Address

    Posted 10-11-2019 13:53
    There is a Sage KB article (70776) for something similar with a few suggestions.


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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 4.  RE: Paperless Emails Sent to Wrong Email Address

    Posted 10-11-2019 14:55
    Thanks @Kevin Moyes
    ​

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    Doug Higgs
    Assistant Technical Support / Building Maintenance Specialist
    Midwest Commerce Solutions, Inc
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    Original Message


  • 5.  RE: Paperless Emails Sent to Wrong Email Address

    Posted 12-04-2023 14:02

    @Doug Higgs

    Do you know if this resolved the issue for you? Have a client with this exact same problem on Version 2023 Advanced 7.20.1, They were originally having issues on version 2020 and I was hoping the upgrade of Sage would help, it did not. I did try this on the workstations sending out the PDFs but it doesn't appear to have resolved the issue.

    Curious what you found.

    Thanks!

    Preston



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    Preston Weber
    Consultant/Project Manager
    Lehman Wesley & Associates
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    Original Message


  • 6.  RE: Paperless Emails Sent to Wrong Email Address

    Posted 12-04-2023 14:25

    Don't use the Keep Open options when emailing PDF's.  That is known to cause problems.



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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 7.  RE: Paperless Emails Sent to Wrong Email Address

    Posted 12-04-2023 14:39

    @Kevin Moyes

    I will give this a try. Thanks!!

    Preston



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    Preston Weber
    Consultant/Project Manager
    Lehman Wesley & Associates
    ------------------------------

    Original Message


  • 8.  RE: Paperless Emails Sent to Wrong Email Address

    Posted 12-04-2023 14:45

    @Preston Weber  I looked back at my notes and the issue was caused by someone changing the paperless office customer email address to an incorrect address.  Fortunately, the issue occurred a few weeks after an upgrade and i had a "To Convert" copy of the mas90 folder that I was able to look at to determine the email address had been changed.



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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------

    Original Message


  • 9.  RE: Paperless Emails Sent to Wrong Email Address

    Posted 12-04-2023 18:05

    Are others sending via paperless at the same time???  Lockfile on or off?



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    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
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    Original Message


  • 10.  RE: Paperless Emails Sent to Wrong Email Address

    Posted 12-04-2023 20:21

    Is there still an issue with Merge fields in the subject line?



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    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
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    Original Message


  • 11.  RE: Paperless Emails Sent to Wrong Email Address

    Posted 12-05-2023 10:48

    The only have 1 person doing PDF emailing for the Sales Order Invoices. There is backup resource but she only does it if needed, with that said I will double check to make sure of this. thanks!!



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    Preston Weber
    Consultant/Project Manager
    Lehman Wesley & Associates
    ------------------------------

    Original Message


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