I'm going to piggyback on this question. It doesn't appear we still have good information on how to set up O365 to authenticate as 1 person in company maintenance and send as another in Form Maintenance. So this is what I have done, trying to follow Sage KB and Microsoft Articles (attached). Unfortunately, it's not working. I'm wondering if I have the O365 settings backwards. Full email addresses were used and SMTP is: Oulook.Office365.com, port 587, TLS/StartTLS
Link that Sage KB references. I followed 'on behalf'
https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/give-mailbox-permissions-to-another-user?redirectSourcePath=%252fen-us%252farticle%252fgive-mailbox-permissions-to-another-user-in-office-365-admin-help-1dbcf12f-a9de-4d1d-b0b3-a227f8a736d8&view=o365-worldwide
In company maintenance, the authenticator is: LaurieR@....
In Form Maintenance, DD Stubs, the From is LaurieR - these forms work successfully
In Form Maintenance, SO Invoices, the From is PamelaG – these forms do not send successfully (although they do if I make the From LaurieR)
In O365 Admin Center, I and client went to Users/Active Users/LaurieR, went to Mail Tab, selected 'Send on behalf of', then selected to Add Permissions and selected PamelaG and saved.
It's been an hour and half and the test email from company maintenance, using PamelaG is still failing (it says it can take an hour to propagate).
Any ideas on what might be wrong?
Was I supposed to do it the opposite way?
Or use 'Send As' instead?
Thanks
N
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Nancy Hanson
Blytheco LLC
Eagan MN
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Original Message:
Sent: 03-09-2020 17:50
From: Jeff Schwenk
Subject: Paperless Emailing via Outlook 365
Well that didn't work. Not sure if this is a reflection of the IT folk's O365 chops or just O365 in general. So I "lent" them my Comcast login for the time being. Life is too short to be fighting MSFT. But now, when sending through Comcast (it works), any emails using username@gmail.com is not being delivered. When I send a test directly from my account, it is delivered, but not when I use the account as a relay?
Anyone seen this?
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Jeff Schwenk
FORMER 90M Board Member
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
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Original Message:
Sent: 03-04-2020 20:02
From: Myron Stevenson
Subject: Paperless Emailing via Outlook 365
When this is properly setup, no email address is needed in Company Maintenance. Just the URL to the company's Office 365,
Below is a great resource for setting up transport rules for Office 365. Option 2 is what has worked for me. Best results require a public IP address so an SPF email relay policy can be added to the company's DNS.
https://docs.microsoft.com/en-us/Exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-office-3?redirectSourcePath=%252fen-ie%252farticle%252fhow-to-set-up-a-multifunction-device-or-application-to-send-email-using-office-365-69f58e99-c550-4274-ad18-c805d654b4c4
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Myron Stevenson
Consultant
Clearis Consulting, Inc
Duluth, MN
218-525-6720