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  • 1.  Paperless e-mail recipients receive the same Subject text, such as Customer Name or Invoice Number merge field

    Posted 01-30-2020 09:42
    Has anyone also reported this issue to Sage? It looks like it was entered the KB in December with a note that it will be resolved in the next product update. I don't know when the next PU is scheduled ( so much for Sage updating their release schedule online ) but if it is going to be released March 18 with 2020 that's a long time for a customer with this issue to wait. 

    Remind me again what the subscription pays for other than development on Sage Business Cloud ..

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 2.  RE: Paperless e-mail recipients receive the same Subject text, such as Customer Name or Invoice Number merge field

    Posted 01-30-2020 09:48
    This has been an issue for years, with a KB recommendation to not use merge fields (substituting generic text).  Gee, thanks Sage.

    Don't use the "keep window open after" checkboxes when printing, and that might help.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 3.  RE: Paperless e-mail recipients receive the same Subject text, such as Customer Name or Invoice Number merge field

    Posted 01-30-2020 12:04
    This seems to have only just started for a customer of mine. They've been emailing statements pretty regularly and for some reason are now getting reports from customers of wrong email headers. Perhaps customers didn't notice before and/or they've recently started sending them some way other than as a full batch.

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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    Original Message


  • 4.  RE: Paperless e-mail recipients receive the same Subject text, such as Customer Name or Invoice Number merge field

    Posted 01-30-2020 13:30
    I had the same issue with a customer who had the "Keep window open after printing" selected. Deselect it and it appears to work fine.

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    Therese Logeais, Technology Integrators
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    Original Message


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