Sage 100

 View Only
  • 1.  PANDA AV

    Posted 02-05-2025 11:31

    anyone out there have much experience with Panda AV and Sage performance. We've been working with IT, removed Panda and all was good for a few days.  Then they are now rolling it back in phases.  I received this note and I'm not familiar with 'Transactions' as it pertains to Panda.  Any feedback \ insight appreciated.

    From Panda \ IT
    I checked on availability and the datapoints historically are at intervals. The 4:15 PM (roughly) datapoint for availability for Sage Transactions is 56%, indicating some processing happening. I looked at the disk utilization and that is running at 87%, which is higher than desired but still should be enough to allow work smoothly.

    <u5:p> </u5:p>

    I checked Sage elements on the AP01 server and found a warning only on Sage Transactions which is what is at issue here for speed. I saw a record of 148 Sage Transaction user connections, which seemed awfully high. I rechecked at 9:39 and saw it had jumped to 177 User Connections, and that definitely seems like Sage Transactions is accumulating connections rather than receiving and then letting go of those when they are done. See image here for specifically AP01, SQL - Sage Transactions element:



    ------------------------------
    John Wilder
    Technology Integrators
    ------------------------------


  • 2.  RE: PANDA AV

    Posted 02-05-2025 11:38

    We just pass on Sage recommendations to disable real-time scanning of Sage 100.  If the AV software can't handle these settings, that is their problem.

    https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=223924950045806

    Note: It's okay to run nightly scans when users are out.



    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 3.  RE: PANDA AV

    Posted 02-05-2025 11:44

    @John Wilder I recommend you look at this posting to be sure that the AV really isn't scanning anything Sage:

    https://communityhub.sage.com/us/sage100/b/sage100_blog/posts/how-to-use-process-monitor-to-verify-anti-virus-including-windows-defender-is-not-monitoring-sage-100-or-paperless-office-pdf-files



    ------------------------------
    Jane Scanlan
    Partner
    Next Level Manufacturing Consulting Group
    ------------------------------



  • 4.  RE: PANDA AV

    Posted 02-05-2025 11:59

    Fantastic...  this is where i was anyway.  Good to have it reinforced.  Please remove from URGENT 



    ------------------------------
    John Wilder
    Technology Integrators
    ------------------------------