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Package Tracking

  • 1.  Package Tracking

    Posted 12-09-2019 16:50
    When the client clicks the package tracking button off the invoice history screen it is going to SageSoftwareOnline.com/services.asp and returning an error 404.  

    As I perceive the solution it is a connected solution to Sage and they manage how that information is forwarded.  Is this understanding accurate.  Any way to check to see if it is being managed by Sage?  Any way for us to help manage this for the client?

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    Larry Bradford
    Accounting Technology LLC Consultant and Owner
    Accounting Technology, LLC
    Fairfax VA
    703-913-3500
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  • 2.  RE: Package Tracking

    Posted 12-09-2019 16:52
    I was just coming here to research the EXACT same thing

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 3.  RE: Package Tracking

    Posted 12-09-2019 16:59
    Wouldn't it be great if there was some communication from Sage when this was an issue.  Sage support nor any of his cohorts could tell me if it is working and would have to get back to me.

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    Larry Bradford
    Accounting Technology LLC Consultant and Owner
    Accounting Technology, LLC
    Fairfax VA
    703-913-3500
    ------------------------------

    Original Message


  • 4.  RE: Package Tracking

    Posted 12-09-2019 17:06
    We wasted over a full day of our time (plus ScanForce assisting, not to mention customer being impacted) while troubleshooting an issue that:
    1. Was a known issue with a KB article (hidden because of the poor search engine).
    2. Had a hotfix, not linked by that KB article until I complained.
    We need an RSS feed or something to show us new / updated KB articles.  If I knew there was a documented issue, I'd go straight there, not wasting time trying to eliminate enhancements / scripts as a root cause.
    /rant

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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    Original Message


  • 5.  RE: Package Tracking

    Posted 12-09-2019 17:16
    Was it this issue?

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    Larry Bradford
    Accounting Technology LLC Consultant and Owner
    Accounting Technology, LLC
    Fairfax VA
    703-913-3500
    ------------------------------

    Original Message


  • 6.  RE: Package Tracking

    Posted 12-09-2019 17:31
    No... sorry for off topic rant.  (Sage's poor technical communication is a pet peeve... trigger).
    Taxes were disappearing from invoices when edited in shipping data entry (although we didn't know that until weeks of effort).  Intermittent, they use ScanForce, DSD multi-currency, and have a ton of scripts.  When we tried to reproduce, it worked, so we knew calling Sage would go nowhere.  We set up an alert, SF helped test re-importing the same file... after weeks, the user finally clued in that it was happening when she was entering tracking #'s in Shipping entry (only done for a specific rare carrier... otherwise tracking #'s are imported).  Once I reproduced the problem on an unmodified system, I searched with new the information and found KB article.
    ​​

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 7.  RE: Package Tracking

    Posted 12-09-2019 17:41
    This is the hidden gotcha for having a number of integrations on your system. Until you can reproduce an issue there's nothing most will do to help. And if you don't reproduce it on your own then support for one blames the other for the issue. I'm in the midst of something similar with an issue where Sales Order History header is not having a value written for total taxable / total non-taxable.

    It's not easy to update some third-party solutions for testing. Much of this has to happen after-hours so you don't interrupt shipping, etc,

    Throw into the mix a customer who is "too busy" to devote significant time to debug. Then they let it slip for six ( or more ) months until they call one day screaming that you never fixed their issue and Sage is terrible and they're so unhappy. 


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    Wayne Schulz - Schulz Consulting - 860-516-8990
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    Original Message


  • 8.  RE: Package Tracking

    Posted 12-10-2019 09:52
    What's the KB#?  I have customers complaining.  I would like to send them a pdf of the KB.

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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    "Would you tell me, please, which way I ought to go from here?"
    "That depends a good deal on where you want to get to."
    Oscar Wilde - Alice in Wonderland
    ------------------------------

    Original Message


  • 9.  RE: Package Tracking

    Posted 12-09-2019 17:55
    Edited by Chris Mengerink 12-09-2019 17:57
    We are seeing the same thing, couple of clients emailed in about it.  I believe the request is getting forwarded over to this sagesoftwareonline.com/services.asp, it doesn't start with that path when the browser first opens.  It starts with http://services.bestsoftwareinc.com/services.asp?sid=8&regid=&trackingid="WHAT EVER THE TRACKING NUMBER IS"

    Cloud connected...sometimes

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    Chris Mengerink
    Director
    DWD Technology Group
    Fort Wayne IN
    260-399-8653
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  • 10.  RE: Package Tracking

    Posted 12-09-2019 18:43
    Edited by Larry Bradford 12-09-2019 18:45

    LOL.... Cloud Connected... Sometimes...

     

    I love that it starts out with BestSoftware.  REALLY!!!!!

     



  • 11.  RE: Package Tracking

    Posted 12-09-2019 22:00
    Now that all legacy modules have been dealt with for the framework, perhaps the bloodhounds will start sniffing out other ancient code and update those........

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    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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    Original Message


  • 12.  RE: Package Tracking

    Posted 12-10-2019 12:50
    Have you opened a case with Sage ?

    thx

    Jeff

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    Jeff Fiddelman
    Exeplex, LLC
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  • 13.  RE: Package Tracking

    Posted 12-11-2019 07:09
    I opened one on Monday, got a reply yesterday from William that they were looking into it. I asked him to make sure not to close my case until it was resolved and I was notified.

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    Amber Prayfrock, Blytheco
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    Original Message


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