End user over-received during PO ROG entry preventing the PO from completing. Line ordered 1, received 2 and invoice 1. When I became involved, they had increased the ordered amount to 2 (Rec - 2, inv - 1). So I suggested we return one via return of good entry. Processed return and updated. Update flashed but then stopped (hung). After five minutes, cancelled the job and tried again. And again. And again. Logged on with my credentials and previewed to update. Nope. I tried a negative ROG. Clould not because lines were MISC items. Ultimately, I deleted the return of good entry and resolved via DFDM tweak in PO detail table. I then edited the PO ordered quantity down to 1 and saved record (side note, this changed the PO status to completed).
Nothing on the KB. Two items of note - The entire PO was comprised of MISC items AND this client does not have the IM module.
Has anyone encountered this?
I wonder if the lack of the IM module had an impact and/or trying to return MISC items threw a wrench into the works.
TIA
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Jeff Schwenk
Bottomline Software, Inc.
(540) 221-4444
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