IMO, you have to think in terms of who has more to lose, more backlash to bear for new expensive programs that may fail or cause extreme customer dissatisfaction. Based on what happens with the implementation and wrath caused by the new support agreement changes, my guess is Jeff Szoranos would be next. He is the VP of Support for the Western region. Jeff's boss got rid of his predecessor in 2008 for the same type of reason. 2nd guess and a WAG at that is Tom Miller assuming he is approaching retirement age - axing him, laying him off, or leaving under duress just before retirement would be the Sage way.