Sage 100

One of my more creative clients has presented us with a wonderful puzzle. They copied a Customer record from one department (02) to another (14) complete with the salesperson and all Ship-To-Addresses. The main customer record DID update the Salesperson Department but the Ship-To-Addresses still has the salesperson department as 02. We can edit this using DFDM but there has to be a better way. If you go in and try to change the salesperson number in the Ship-To record, the system will pull a list of department 14 salesperson records but will STILL want to keep the department as 02. So, if you choose a salesperson that is NOT already set up in department 02, the system will ask to ADD that salesperson to 02. Weird! Any suggestions? My thoughts are DFDM or delete the Ship-to and re-add it.

Is it all the same salesperson?

Yes. All the same.

Could you use the Global Customer Field Change? That lets you choose any salesperson from any division and will prompt about updating the Shipto.

You can change the Salesperson back to what it was, then use the Global Customer Change in Utilities to change it to 14. It will ask you if you want to update the Shjip-To addresses as well. You need to have the Salesp[erson setup in 14

If you have VI, I'd export the ship to records, delete them in Customer Maintenance, then import them back in. You didn't say which version this is, but I'd report this as a bug to Sage.