@JeffSchwenk Both. PT may have a 500 integration that works but the one for 100 is immature, at best.
@JohnHoyt The problems started during PT's sales process. The customer and I asked for a proof of concept. The PT salesperson, Pete Nelson, provided one that seemed to do exactly what the customer wanted. However, it turns out that what he showed us was nothing more than smoke and mirrors. Once the customer purchased the PT software and the project was moved from sales to consultants, the shit hit the fan.
The customer and I are convinced this is the first and only 100 integration project that PT has ever worked on. The biggest red flag, the PT technical folks didn't know that 100 doesn't track WIP in detail. Another red flag, the PT folks had no clue where to find data in 100...and were also clueless about how to use SOTAMAS90. When someone tells me they have an integration with a piece of software, I kinda expect them to have some knowledge of the database structure of that software. Is that asking too much?
At the time of the PT project, the customer was running version 4.3 of 100. When the customer asked about moving to 4.4, I asked PT if they had upgraded their software to accommodate the BF changes in 4.4. They had no idea there was a new version and had no idea that IM and PO had moved to BF. Again, it seems to me that PT is a company who isn't particularly interested in the 100 world.
The original timeline to have PT up and running was 60 days from the date of purchase of the software. Actual go live date....almost 14 months after the purchase of the software.
The agreed upon payment terms were to pay 80% upfront to PT (which the customer paid) and the balance at go live. When go live finally happened, the customer asked PT if, since the timeline was so far off, could they write off the 20% balance (I thought that was a very fair request). PT's response was to threaten legal action and to insist that the customer immediately pay for 12 months of M&S or support would be dropped.
I thought about writing a blog article titled ""Thinking of PlanetTogether? You Might Want To Plan It Alone"".