Sage 100

OK, this is actually Beth urgent support needed, not Sage 100. We are now in Punta Gorda using CenturyLink and my Remote Desktop connections are all failing with the std 3 reason failure. Can't ping those addresses, but my Internet connection is fine. I""m sure I need to do something on my router (open a port? close a port? kick a port's ass?) but no idea what and customer support, of course, sucks. Anyone have any generic ideas to throw out?

Try to telnet (or use Putty) to connect to the IP:3389 (TCP port 3389 is the default for Remote Desktop Protocol). If you get a blank screen with a blinking cursor, then the ports are good. If not, then either the ports are not set correctly, or 3389 is being blocked by the ISP.

Thanks - we have turned off the router's firewall for the moment (I still have a firewall on my machine) and we're getting through, after 3 reboots and much cursing.

I know this won't help but...I tried CenturyLink's internet once. I won't be doing that again.

Wow, do we need a new @Urgent Support - Beth group??

Aw @RobertWood - thanks for those encouraging words! NOT... Hey, wait, I am in the same state as you now, aren't I?

And not just the state of confusion. Though, I think Punta Gorda is almost a state by itself.

I have already learned where the Emergency Vet Clinic is down here (actually in Pt Charlotte). It's been a fun few days, beginning with our 24 hour non-stop trip down here (hereafter known as The Trip Whose Name We Dare Not Speak).