Sage 100

OK someone please set me straight.. what am I missing here. Client is testing RMA with serialized items. They process a sales order and invoice it, selling 5 serialized items. Then they create an RMA for the invoice they just updated, but when they go to receive the RMA it will not let them receive in the serial numbers that were on the invoice!? It says they are in use? In looking into this further and trying a different item, it appears you can only use existing available serial numbers (huh?) or create new serial numbers. How does that make any sense? Shouldn't you be able to receive in the same serial numbers that were previously sold? Isn't that the point of RMA? You would not want to create a new serial number and certainly not ""receive"" a serial number that is currently in stock available for a new sale? Huh????

What version are you on? I just tested the same thing and it took my just-used serial number just fine.

Version 2013. OK - so I'm not crazy. You should be able to receive in a serial number you previously sold. In checking I rebuilt sorts and cleared lot serials committed, checked to make sure these serial numbers were not on a sales order or invoice, that they were not in stock or already being received on another rma. I am not sure where else they could be locked up as ""in use

DFDM the records. I don't have good luck with the clear utilities sometimes.

Which file is that stored in?

IM_ItemCost

IM_ItemCost shows committed 0 for all 5 items. Will do some more testing and look for an explanation...