Sage 100

OK, so I'm dense at networking stuff - need help with a Crystal thang. Have a label report with some OLE objects in it (logo, etc). I created it by copying the OLE objects from another label program while on my machine. The report is now installed at the client's server. When I VPN/RDP into one of their RDP servers (NOT where the Crystal report is at, nor MAS), I can get into Crystal and see the logos just fine. However, when I connect via GoToAssist to one of the end users, and then we RDP into the SAME RDP SERVER using my network login from his machine, we can't see the OLE objects in Crystal, nor do they print out. Help!

Do you get any message about invalid printers or links when you open the report in Crystal Designer in the GoToAssist session? (Your computer's printers would be available on the direct RDP but not via GoToAssist and then RDP.) Is there a specific reason you need them to be OLE objects and not just put them in as images? I googled ""crystal reports ole objects do not show up"" and found lots of reported problems with no solutions offered...

I didn't purposely make them OLE objects - that's just how they carried over from the other software I was copying them from. It was just like grabbing a picture object of some sort in a Word doc, etc, and putting it into Crystal. Maybe I should make JPG files out of them and try that...

Where are the OLE object actually located? Does that person who you RDP into have right to see it?

You can determine where the object lives by right-clicking and selecting ""Packaging Shell Object"" then ""rename"". You can also exclude the Link checkbox when inserting an object so that the object is embedded instead of having the network dependancy.

What is the difference between an OLE object and just inserting an image? Security?

Going to spare you the nerd explanation (@DianeRuth is on the right track think it's a linked OLE object instead of embedded OLE object) and just tell you that it should be resolved if you go back to the source computer, go back into the label program and instead of copying out of there and pasting into Crystal, save the image from the label program to an image file (PNG, JPG, whatever). Then in Crystal do an Insert / Picture and attach the image.

Cool, @AlnoorCassim - I was already thinking along those lines! I'm skeered!

@JeffSchwenk - OLE will let you embed objects (not just images, they can be word docs or spreadsheets) and they can be just a link to an outside file so that it gets updated when the source file is updated. The problem is you are running the risk of all the possible Crystal and M$ bugs that make it generally unreliable.