Sage 100

OK, I have an odd one. Users at this company have been saying for months (if not years) that Sales Orders entered into Sage randomly ""disappear"". Until now there has been no clue as to why and so we chock it up to ""user error"". They recently upgraded from Sage 100 4.4 ADV to Sage 2016 PREM and a user experienced the ""disappearing order"" again only this time noticed that the sales order screen only has an OK button in the bottom right side of the SO Entry window instead of the ACCEPT, Cancel and Delete buttons. So odd! Has anyone seen something like this? It seems to persist through the version change so maybe something in Customizer. The users do have multiple SO Entry screens open at the same time but the occurrence of the irregular screen is not predictable. If they enter the order and click OK, the order is not saved. A screen shot is attached.

Is there anything in the mas90\so\custom folder?

Could that screen be customized for a specific user or maybe a group?

Is there a script for this screen?

The OK button is the normal behavior for the SO Inquiry screen. I'm not sure if it's the cause of randomly disappearing orders but worth trying the suggestions. I have seen a script scenario where the Inquiry screen pops up but wrong title (says Sales Order Entry instead of Sales Order Inquiry) but orders weren't getting deleted. If you run out of options you could actually create a post-delete script where you could log a bunch of info to the Activity Log or a CSV file such as the user, date, time, order No, the Start Program (eg you could see Sales Journal Update which is a normal delete or another place that you're not expecting a Delete).

This thread on SageCity seems to be about the same thing, and one person thinks it is related to Windows domain issues. https://sagecity.na.sage.com/support_communities/sage100_erp/f/92/p/91371/276742#276742

The tl;dr from the Sage City thread: Our workaround was to shut off password expiration for the effected user and tell them they had to log out completely each night. Those changes cut down the recurrence of the problem substantially. Speculation was that the user's network password was expired yet they were still logged into Sage. This (again - speculation) caused some type of issue with Sage where that user did not have rights to save the order.

Or maybe reset those screens to the standard version.

Make sure Volume Shadow Copy is turned off. This is a known conflict with Sage 100. We had a customer turn VSC on and occasionally loose new vendors.