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OITest unexpected error - Library not registered

  • 1.  OITest unexpected error - Library not registered

    Posted 01-24-2025 13:56
    Edited by Phil McIntosh 01-24-2025 13:56

    Customer is on 2022 standard, did test upgrade to 2024 (2022 is still the live version) and now Starship Cloud fails to load with error:

    unexpected error - Library not registered.  (Exception from HRESULT 0x8002801D (TYPE_E_LIBNOTREGISTERED))

    Same error comes from running OITest.

    Can't find any matches on Sage KB or Sage City...



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    Phil McIntosh
    Friendly Systems
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  • 2.  RE: OITest unexpected error - Library not registered

    Posted 01-24-2025 14:20

    Is 2024 on the same machine as 2022? Maybe run regcom.bat as admin from C:\ProgramData\Sage\Common Components



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    Alnoor Cassim
    Accounting Systems, Inc. (ASI)
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  • 3.  RE: OITest unexpected error - Library not registered

    Posted 01-27-2025 11:03

    Regcom.bat fixed OITest, but not Starship...



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    Phil McIntosh
    Friendly Systems
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  • 4.  RE: OITest unexpected error - Library not registered

    Posted 01-24-2025 14:24

    Are both the systems 32-bit or both 64-bit?  (You can't have a mix of architectures on the same machine).



    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 5.  RE: OITest unexpected error - Library not registered

    Posted 01-24-2025 14:44

    Both 32-bit, awaiting to hear back on regcom



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    Phil McIntosh
    Friendly Systems
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  • 6.  RE: OITest unexpected error - Library not registered

    Posted 01-24-2025 14:47

    Not sure if related or not, but also getting invalid argument error SY_SESSION.PVC 7854 Method SetLastActivityTime in Sage 100



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    Phil McIntosh
    Friendly Systems
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  • 7.  RE: OITest unexpected error - Library not registered

    Posted 01-24-2025 15:13

    I have gotten this error when the server time is set manually and it's off from atomic time.  Check the Windows server time to see if it's set to automatic sync or not 



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    Javier Guzman
    Consultant
    ProSolutions
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  • 8.  RE: OITest unexpected error - Library not registered

    Posted 01-27-2025 16:38

    Things have gone from bad to worse.  Now both 2022 and 2024 only get as far as creating a task in task manager but no screen appears...anyone seen this and have any ideas?  Broadcast shutdown flag is N.



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    Phil McIntosh
    Friendly Systems
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  • 9.  RE: OITest unexpected error - Library not registered

    Posted 01-27-2025 16:46

    Is the panel drawn off screen?

    Alt+Space, M, arrow keys...



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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 10.  RE: OITest unexpected error - Library not registered

    Posted 01-27-2025 17:03

    Doesn't seem to be it - happening for all users on the terminal server and for me on the main server as well.  All from RDP session so i can't seem to send that key combo though.



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    Phil McIntosh
    Friendly Systems
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  • 11.  RE: OITest unexpected error - Library not registered

    Posted 01-27-2025 17:21

    Delete / rename the Sage 100 folder in My Documents?



    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 12.  RE: OITest unexpected error - Library not registered

    Posted 01-27-2025 17:43

    Turns out that renaming SY_Workstation and SY_Console fixed it.  how both files in both versions got corrupted at the same time...and the article with this fix said "after logging in"...

    Thanks everyone!  You can remove this from Urgent.



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    Phil McIntosh
    Friendly Systems
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