Sage News and Discussion

Off-Plan Customer Communication An off-plan customer, who we are actively working with to win back to 100c, called and said he had a message from someone at Sage, paraphrased as follows: ""You are not on a current maintenance plan, so we wanted to let you know we cannot sell you any more modules."" There was probably something additional about getting back on plan. The customer was not real happy and is asking himself if he really wants to continue with Sage. I'm wondering where Sage is getting these new people who make these calls.

The good news is that Sage has no record of this call, so it may be a business partner or competitor that called with this message.

Things are getting so that Sage is feigning ignorance of what their call centers are doing?

Actually I think it may be more of the right and left not communicating.

Is that an American political party system observation?

It turns out this was a call from Sage. This is a Sage 100 customer, but the call was from Sage 50. This is messed up in so many ways. I sure hope Nancy and Connie can straighten this out - or perhaps that's the strategy - convert everyone to Sage 50.

Seems to be our mantra for the past years. Sure hope (fill in the blank with current name) can straighten this out.......