Sage 100

Hello, 

Customer just switched to Oauth and is saying that their Sent emails are no longer showing up in their AP@ email but in their own sent email.    They are also saying that they read that the From email needed to be the same one as in Company Maintenance.   I want to say No you don't have to email just from one account but want to be sure of it and that the Microsoft Prompt doesn't come up.  

I have read through all the past posts but it is difficult to know if what was true 2 years ago applies to today.    

TYIA

Christine

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Christine Kuhn
Consultant
RKL eSolutions, LLC
------------------------------

I am pretty sure the company maintenance field is the mailbox used for the outgoing emails, with "send as" email permission allowing override of the "from" address (what the email receiver sees).

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Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

So it actually sends as the main email but can look like it is coming from AP@.     So it would not appear in the Sent email of the AP account.  

------------------------------
Christine Kuhn
Consultant
RKL eSolutions, LLC
------------------------------

Original Message:
Sent: 01-26-2026 10:48
From: Kevin Moyes
Subject: Oauth and Sending FROM emails

I am pretty sure the company maintenance field is the mailbox used for the outgoing emails, with "send as" email permission allowing override of the "from" address (what the email receiver sees).

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

That is how I understand it.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 01-26-2026 11:15
From: Christine Kuhn
Subject: Oauth and Sending FROM emails

So it actually sends as the main email but can look like it is coming from AP@.     So it would not appear in the Sent email of the AP account.  

------------------------------
Christine Kuhn
Consultant
RKL eSolutions, LLC
------------------------------


Original Message:
Sent: 01-26-2026 10:48
From: Kevin Moyes
Subject: Oauth and Sending FROM emails

I am pretty sure the company maintenance field is the mailbox used for the outgoing emails, with "send as" email permission allowing override of the "from" address (what the email receiver sees).

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON

I got more details from customer....

Sage 100 2023. published app. I have verified all mailboxes are shared mailboxes, and the Sage users have full permissions to the shared mailboxes, and SMTP Authentication is enabled. I also verified the Sent Items copy to mailbox and copy to mailbox on behalf is enabled. The only issue we have experienced is when they send an email from Sage it will send a copy to the user's sent items but does not show as sent items in the AP or AR mailboxes.

Using Basic authentication the emails saved to the Sent folder of the AP account, but using OAuth, they save to the Sent folder of the actual User Sally Smith's Sent email.

Has anyone heard any similar complaints?

------------------------------
Christine Kuhn
Consultant
RKL eSolutions, LLC
------------------------------

Original Message:
Sent: 01-26-2026 11:15
From: Christine Kuhn
Subject: Oauth and Sending FROM emails

So it actually sends as the main email but can look like it is coming from AP@.     So it would not appear in the Sent email of the AP account.  

------------------------------
Christine Kuhn
Consultant
RKL eSolutions, LLC
------------------------------


Original Message:
Sent: 01-26-2026 10:48
From: Kevin Moyes
Subject: Oauth and Sending FROM emails

I am pretty sure the company maintenance field is the mailbox used for the outgoing emails, with "send as" email permission allowing override of the "from" address (what the email receiver sees).

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON

Without needing authentication enforced (by using an open SMTP connection) the From address is not an override.  With Oauth, the authorization credentials are the technical "from" address, with what the user sees (as From) being controlled by the Paperless From address.

I added this as an idea a couple years ago for this exact reason... and I think Sage said "no".

https://community.90minds.com/idea/sy-multiple-smtp-authorization-credentials-per-company 

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 01-26-2026 11:35
From: Christine Kuhn
Subject: Oauth and Sending FROM emails

I got more details from customer....

Sage 100 2023. published app. I have verified all mailboxes are shared mailboxes, and the Sage users have full permissions to the shared mailboxes, and SMTP Authentication is enabled. I also verified the Sent Items copy to mailbox and copy to mailbox on behalf is enabled. The only issue we have experienced is when they send an email from Sage it will send a copy to the user's sent items but does not show as sent items in the AP or AR mailboxes.

Using Basic authentication the emails saved to the Sent folder of the AP account, but using OAuth, they save to the Sent folder of the actual User Sally Smith's Sent email.

Has anyone heard any similar complaints?

------------------------------
Christine Kuhn
Consultant
RKL eSolutions, LLC
------------------------------


Original Message:
Sent: 01-26-2026 11:15
From: Christine Kuhn
Subject: Oauth and Sending FROM emails

So it actually sends as the main email but can look like it is coming from AP@.     So it would not appear in the Sent email of the AP account.  

------------------------------
Christine Kuhn
Consultant
RKL eSolutions, LLC


Original Message:
Sent: 01-26-2026 10:48
From: Kevin Moyes
Subject: Oauth and Sending FROM emails

I am pretty sure the company maintenance field is the mailbox used for the outgoing emails, with "send as" email permission allowing override of the "from" address (what the email receiver sees).

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON