Wayne - you are going to make this guy look bad if you are closing the accounts on your own. What he is really saying is ... bro, keep me in the loop on these sales so I look like I'm doing something and they don't replace me. God forbid all the partners handled their renewals and put them all out of a job.
The outsourced Client Care group is my least favorite part of being a Sage partner. They harrass clients and partners.