Add in another null test to check for null short descriptions:
if isnull({CI_Item.ItemCodeDesc}) or trim({CI_Item.ItemCodeDesc}) = ""
then "XXXX part or Accessory"
else
if isnull({CI_ExtendedDescription.ExtendedDescriptionText}) or {CI_Item.ExtendedDescriptionKey} = "0000000000"
then {CI_Item.ItemCodeDesc}
else{CI_ExtendedDescription.ExtendedDescriptionText}
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Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
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Original Message:
Sent: 03-31-2022 18:30
From: Barbara Goldstein
Subject: Need help with a formula in Crystal - v2020, please
Ruh Roh, no, that made the text string disappear. Now I only have short descriptions.
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Barbara Goldstein
Sr. Consultant
DSD Business Systems
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Original Message:
Sent: 03-31-2022 18:24
From: Kevin Moyes
Subject: Need help with a formula in Crystal - v2020, please
I leave the Exceptions for Nulls as is, which might be the issue.

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Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Original Message:
Sent: 03-31-2022 18:17
From: Barbara Goldstein
Subject: Need help with a formula in Crystal - v2020, please
Kevin's suggestion gives me short descriptions and the text string, but no extended descriptions.
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Barbara Goldstein
Sr. Consultant
DSD Business Systems
Original Message:
Sent: 03-31-2022 17:51
From: Beth Bowers
Subject: Need help with a formula in Crystal - v2020, please
And a final "else {CI_Item.ItemCodeDesc}" to catch short descriptions that aren't blank
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Beth Bowers
Mom to Peanut, ChiChi, Canton, Cagney and Daisy (I miss you, Sammy)
Tennessee Software Solutions
Original Message:
Sent: 03-31-2022 17:47
From: Therese Logeais
Subject: Need help with a formula in Crystal - v2020, please
I might start with this:
If trim({CI_Item.ItemCodeDesc})="" then "XXXX part or Accessory" else If {CI_Item.ExtendedDescriptionKey} <> "0000000000" then {CI_ExtendedDescription.ExtendedDescriptionText}
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Therese Logeais, Technology Integrators