General Consultant Discussion

My tip of the day: Don't know about you but I've run into a string of customers who want me to help their IT person help move Sage to a new server by either: a. Standby (aka free) b. Make an appointment and walk them through My learning: 1. People are never out of the system - so add one hour of overhead to get them out 2. Don't start after 2pm unless you enjoy working nights - my server move window is 9-2 - after that special pricing applies because I presume that you are going to have me working outside of business hours. 3. Never verbally quote system requirements - always send the SPM and PS - if you have a customer asking to remove an enhancement (this is my bonus tip of the day) -- this should be a fee based service since you will need to (a) reinstall the module and (b) own any resulting issues that require followup.

Had those requests before. Either I do it, or they do. I don't do ""standby"" or share the work... cause when it doesn't go as planned, I get 100% of the blame.

Totally agree

We should have standby pricing that's 2x the regular price. Assist with server move $500 Standby for assist - $1,000 Price difference reflects the likelihood that things will be really screwed up by the time they call for standby.

On server moves besides the SPM which I email read & deliver receipt required, I send the KB from Sage over and strongly recommend they do a practice run before the final ""live"" move. If they can't follow the KB, then they're not IT, they're ID10t.