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My partner portal KB area (Atlas) just switched to only X3 at some point today. Anyone else?

  • 1.  My partner portal KB area (Atlas) just switched to only X3 at some point today. Anyone else?

    Posted 07-01-2019 13:19
    #Sage100 #Portal #IsntThatSpecial​​​

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    Rhonda McNamara
    Customer Success Manager
    Stewart Technologies, Inc.
    rsm@stewarttechnologies.com
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  • 2.  RE: My partner portal KB area (Atlas) just switched to only X3 at some point today. Anyone else?

    Posted 07-01-2019 14:05
    Mine too.  What the heck?  I can't find anything now; I can't get back to the Sage 100 search.  ​

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    Madeline Stefanou
    RKL eSolutions, LLC
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  • 3.  RE: My partner portal KB area (Atlas) just switched to only X3 at some point today. Anyone else?

    Posted 07-01-2019 14:15
    Mine too. Go Sage!

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    Michelle Forsey
    Eide Bailly, Inc.
    801-456-5470
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    Original Message


  • 4.  RE: My partner portal KB area (Atlas) just switched to only X3 at some point today. Anyone else?

    Posted 07-01-2019 14:20
    Me too!!! Ugh!

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    Therese Logeais, Technology Integrators
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    Original Message


  • 5.  RE: My partner portal KB area (Atlas) just switched to only X3 at some point today. Anyone else?

    Posted 07-01-2019 14:33

    The Default in the toolbar at the top of the Screen is "Enterprise Management".  If you change that to "North America", the system will then allow you to search on Sage100cloud...I think.  I tried it, and mine seems to work...

     

     

    Sue Bennett | President

    P. 503 620 3484 | F. 503 620 2765

    12559 SW 69th Ave | Tigard, OR  97223

    Sue@benpor.com | www.benpor.com

    Bennett/Porter Blog | facebook | twitter

     

     



    ------Original Message------

    Me too!!! Ugh!

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    Therese Logeais, Technology Integrators
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  • 6.  RE: My partner portal KB area (Atlas) just switched to only X3 at some point today. Anyone else?

    Posted 07-01-2019 14:35
    I've never even noticed that drop down @Sue Bennett Good catch! That fixed it for me :)​

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    Michelle Forsey
    Eide Bailly, Inc.
    801-456-5470
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    Original Message


  • 7.  RE: My partner portal KB area (Atlas) just switched to only X3 at some point today. Anyone else?

    Posted 07-01-2019 14:39
    Me either! Thanks @Sue Bennett!​

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    Therese Logeais, Technology Integrators
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    Original Message


  • 8.  RE: My partner portal KB area (Atlas) just switched to only X3 at some point today. Anyone else?

    Posted 07-01-2019 14:41

    I think that's a new "Feature" of the Portal – to default to Enterprise Management.  Hmmmm...

     

    Sue Bennett | President

    P. 503 620 3484 | F. 503 620 2765

    12559 SW 69th Ave | Tigard, OR  97223

    Sue@benpor.com | www.benpor.com

    Bennett/Porter Blog | facebook | twitter

     

     



    ------Original Message------

    Me either! Thanks @Sue Bennett!​

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    Therese Logeais, Technology Integrators
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  • 9.  RE: My partner portal KB area (Atlas) just switched to only X3 at some point today. Anyone else?

    Posted 07-01-2019 14:43

    Not-So-Subliminal-Messaging?



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    ------Original Message------

    I think that's a new "Feature" of the Portal – to default to Enterprise Management.  Hmmmm...

     

    Sue Bennett | President

    P. 503 620 3484 | F. 503 620 2765

    12559 SW 69th Ave | Tigard, OR  97223

    Sue@benpor.com | www.benpor.com

    Bennett/Porter Blog | facebook | twitter

     

     





  • 10.  RE: My partner portal KB area (Atlas) just switched to only X3 at some point today. Anyone else?

    Posted 07-01-2019 14:49
    I reported it to Sage earlier - see?  I don't just complain on here and not tell someone who can do anything. :-D Well, sometimes.
    They said they have found the issue and they're working to resolve it.  In otherwords, we'll need to keep this work around documented.

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    Rhonda McNamara
    Customer Success Manager
    Stewart Technologies, Inc.
    rsm@stewarttechnologies.com
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    Original Message


  • 11.  RE: My partner portal KB area (Atlas) just switched to only X3 at some point today. Anyone else?

    Posted 07-01-2019 14:58
    LOL - you had me up to the "can do anything" part .... up next, Sage sells this as a new feature of their KB

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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    Original Message


  • 12.  RE: My partner portal KB area (Atlas) just switched to only X3 at some point today. Anyone else?

    Posted 07-01-2019 15:54
    Not suprisingly, @Wayne Schulz, I acknowledged the workaround she provided and she closed the case and encouraged me to leave feedback because they...wait...can't breathe...value it!


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    Rhonda McNamara
    Customer Success Manager
    Stewart Technologies, Inc.
    rsm@stewarttechnologies.com
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    Original Message


  • 13.  RE: My partner portal KB area (Atlas) just switched to only X3 at some point today. Anyone else?

    Posted 07-01-2019 15:55
    ​(Note to self: Sign up for X3 training.)

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    John Hoyt
    Forming Solutions: john.hoyt@formingsolutions.com
    Next Level Manufacturing Consulting Group: johnh@nextlevelMCG.com
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    Original Message


  • 14.  RE: My partner portal KB area (Atlas) just switched to only X3 at some point today. Anyone else?

    Posted 07-01-2019 17:38
    I thought maybe I was grandfathered in. SO excited for 1.5 seconds...

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    Karen O'Lane
    Accounting Systems, Inc. (ASI)
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    Original Message


  • 15.  RE: My partner portal KB area (Atlas) just switched to only X3 at some point today. Anyone else?

    Posted 07-02-2019 06:46
    It doesn't look like the KB remembers your selection. When I went in this AM it reverted back to Enterprise Management. I'm not sure why they have two ways to access Enterprise Management - either the pull down at the top or via the knowledgebase product selection "Sage Business Cloud Enterprise Management".

    Sage may not even know.


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    Wayne Schulz - Schulz Consulting - 860-516-8990
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    Original Message


  • 16.  RE: My partner portal KB area (Atlas) just switched to only X3 at some point today. Anyone else?

    Posted 07-02-2019 08:32
    Also kinda funny/lame how the KB still has the old product name even though Sage reverted back to "X3".

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    - Brett
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    Original Message


  • 17.  RE: My partner portal KB area (Atlas) just switched to only X3 at some point today. Anyone else?

    Posted 07-02-2019 11:25
    Appears to be fixed now.

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    - Brett
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    Original Message


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