Content Library Steering Committee

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  • 1.  My ears are fully open for your argument on why this qualifies as urgent support.

    Posted 02-18-2026 08:40

    Please see. This isn't "hard problem" or " I can't figure it out" --- it's Urgent Support.

    Let me float a definition.

    A problem that is either (a) system down, (b) causing significant urgent delays of either time or money for an existing client and is not caused by your lack of planning ( ie - it's not a Sunday night finally getting around to upgrade a client from three months ago).

    It is not for:
    - coding, scripting or custom development help
    - surveys and second opinions that don't meet the above definition of urgent
    - rants or problems caused by obvious lack of planning




    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Connecticut
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  • 2.  RE: My ears are fully open for your argument on why this qualifies as urgent support.

    Posted 02-18-2026 12:04

    100% agreed, David's post does not quality as Urgent.  If we want to be more proactive on this, we need to get the applicable post moved out of Urgent asap.  Very often it's a little bit before I become aware of Urgent postings, so is there a way we can set an Alert or something?  @Anne Sawyer?



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    Brett Zimmerman
    Net at Work
    Greater Boston Area
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  • 3.  RE: My ears are fully open for your argument on why this qualifies as urgent support.

    Posted 02-19-2026 01:00

    You should be getting immediate posting notifications in your email.



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    Robert Wood
    DDF Consulting Group
    Ocala FL
    (352) 615-5898
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    Original Message


  • 4.  RE: My ears are fully open for your argument on why this qualifies as urgent support.

    Posted 02-19-2026 11:45

    Right, I do.  Sorry, I should have clarified.  I do get them but to my pers e-mail which I typically only check a couple/few times during the day.



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    Brett Zimmerman
    Net at Work
    Greater Boston Area
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    Original Message


  • 5.  RE: My ears are fully open for your argument on why this qualifies as urgent support.

    Posted 02-19-2026 12:02

    fyi, i'm about to post this.

    @Robert Wood, please move OOU.  Btw, as we continue to manage the Sage 100 URGENT Support group, I would tend to think this should not be considered URGENT.  That's certainly not to say it's not very important to you and the client, but this is not for example a SYSTEM DOWN or Payroll DEAD IN THE WATER situation.  Please remember that each individual posting in URGENT sends an e-mail notification every time to everyone.



    ------------------------------
    Brett Zimmerman
    Net at Work
    Greater Boston Area
    ------------------------------

    Original Message


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