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More Debit Memos Coming From Sage

  • 1.  More Debit Memos Coming From Sage

    Posted 02-26-2019 13:09
    Sage is still at it - sending out "overpayment" debit memos.  Just received one for $900, saying that they overpaid us for the one BeanWorks client we have.  When we disputed it, Sage replied that they are now limiting the amount of commissions a reseller can have for their add-ons like BeanWorks.  OMG.

    ------------------------------
    Sue Bennett
    Jack of All Trades, Master of 1
    Bennett/Porter & Associates, Inc.
    Tigard OR
    503.620.3484
    ------------------------------


  • 2.  RE: More Debit Memos Coming From Sage

    Posted 02-26-2019 13:43
    WHAT?!  Limiting the commissions?  Are they trying to make sure no one sells too much Sage stuff?  After all the pressure to cross sell solutions?

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    ==================
    Rhonda McNamara
    Customer Success Manager
    Stewart Technologies, Inc.
    rsm@stewarttechnologies.com
    ------------------------------



  • 3.  RE: More Debit Memos Coming From Sage

    Posted 02-26-2019 13:46

    It might be only on AP Automation...but I believe this is just the start.  But – yes – here's the quote from the email we received:

     

    "FYI, there is a margin cap on AP Automation."

     

    Sue Bennett | President

    P. 503 620 3484 | F. 503 620 2765

    12559 SW 69th Ave | Tigard, OR  97223

    Sue@benpor.com | www.benpor.com

    Bennett/Porter Blog | facebook | twitter

     

     



    ------Original Message------

    WHAT?!  Limiting the commissions?  Are they trying to make sure no one sells too much Sage stuff?  After all the pressure to cross sell solutions?

    ------------------------------
    ==================
    Rhonda McNamara
    Customer Success Manager
    Stewart Technologies, Inc.
    rsm@stewarttechnologies.com
    ------------------------------


  • 4.  RE: More Debit Memos Coming From Sage

    Posted 02-26-2019 14:05
    Way to drive another nail into the Endorsed Solution ISV community<g class="gr_ gr_35 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation multiReplace" id="35" data-gr-id="35">....</g>

    ------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
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    Original Message


  • 5.  RE: More Debit Memos Coming From Sage

    Posted 02-26-2019 14:12
    How much did Sage allow?  Do you know the percent margin that works out to or is it just a flat x % up to a maximum of $ y?

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    Wayne Schulz - Schulz Consulting - 860-516-8990
    ------------------------------

    Original Message


  • 6.  RE: More Debit Memos Coming From Sage

    Posted 02-26-2019 14:45

    I would love to explain it, but I haven't examined it enough to understand it.

     

    In the meantime, the spreadsheet Sage sent shows that our client has $4592 in "Valid Fusion Billing".  The credit memo they originally sent to us was for $1469.44.  Then they took $895.44 of that back, leaving us with $574 in commission for the client.  And their explanation was that the cap on margin for AP Automation is 25%.  But the question is:  25% of what?  I haven't really delved into it yet, but I don't understand where that $574 number came from.

     

     

    Sue Bennett | President

    P. 503 620 3484 | F. 503 620 2765

    12559 SW 69th Ave | Tigard, OR  97223

    Sue@benpor.com | www.benpor.com

    Bennett/Porter Blog | facebook | twitter

     

     

     



    ------Original Message------

    How much did Sage allow?  Do you know the percent margin that works out to or is it just a flat x % up to a maximum of $ y?

    ------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
    ------------------------------


  • 7.  RE: More Debit Memos Coming From Sage

    Posted 02-26-2019 15:40
    It looks like this is the calculation:
    4592 x 50% = 2296 x 25% = 574
    Don't ask me why...

    ------------------------------
    Therese Logeais
    Technology Integrators
    ------------------------------

    Original Message


  • 8.  RE: More Debit Memos Coming From Sage

    Posted 02-26-2019 16:51

    Hey – thanks Therese!  I have no idea why that calculation is what it is either.  Fuzzy math in Sage's favor is all I can think of...

     

    Sue Bennett | President

    P. 503 620 3484 | F. 503 620 2765

    12559 SW 69th Ave | Tigard, OR  97223

    Sue@benpor.com | www.benpor.com

    Bennett/Porter Blog | facebook | twitter

    https://higherlogicdownload.s3.amazonaws.com/90MINDS/MessageImages/3b052f013f9d42f4bd774ce6488bfa26.png

     

     



    ------Original Message------

    It looks like this is the calculation:
    4592 x 50% = 2296 x 25% = 574
    Don't ask me why...

    ------------------------------
    Therese Logeais
    Technology Integrators
    ------------------------------


  • 9.  RE: More Debit Memos Coming From Sage

    Posted 02-26-2019 17:57
    Outwardly Sage wants to be seen as a world leader in Accounting software.

    Internally, it seems like they administer their own business with one of these.


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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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    Original Message


  • 10.  RE: More Debit Memos Coming From Sage

    Posted 02-27-2019 09:38
    LOL!  And, as you can see, the "partners" are on the left and Sage is on the right.  Maybe I can make it up in volume???

    This is so disheartening @Sue Bennett, Sage is such a mess (and a huge joke).  Ugh!

    We have one Beanworks customer.  I will let you know if we get dinged.​

    ------------------------------
    Brian Kelly
    President and Head Cheerleader
    Accounting Systems, Inc. (ASI)
    Columbia SC
    803-252-6154 x210
    ------------------------------

    Original Message


  • 11.  RE: More Debit Memos Coming From Sage

    Posted 02-27-2019 10:08
    Cutting edge! I believe they all share one license of DocuSign and still have Fax as the secure way to send your credit card and bank info.
    thumbnail image



    ------------------------------
    ==================
    Rhonda McNamara
    Customer Success Manager
    Stewart Technologies, Inc.
    rsm@stewarttechnologies.com
    ------------------------------

    Original Message


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