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  • 1.  Monthly Subscription for 100c - Systems won't update.

    Posted 05-17-2019 10:37
    Hi and Happy Friday!
    My customer is on 2018.6 Advanced and 100c.  I installed this in April, Luckily we are install in Test Mode.  They are on a monthly subscription and are current on their plan (it expires 5/28/19).  Their system shows 4/13/19 and expired.  When I try to Update or Edit/Activate, it tells me 'No License or Subscription Updates were found'.  
    Spoke with Sage Tech Support, they don't see anything wrong on their end and claim to have refreshed the server.  Final thought was to have SalesAdvisor@Sage issue a new set of keys.
    I emailed asking for some and their response was 'we are seeing this quite often on the monthly subscribers, try to reinstall' - WTH?  Certainly can't be reinstalling every month and kind of hard to bill a customer for something like this.
    Anybody have a work around or how are you handling this issue?  I doubt the customer can afford to go yearly, and they shouldn't have to.
    Thanks
    Nancy

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    Nancy Hanson
    Blytheco LLC
    Eagan MN
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  • 2.  RE: Monthly Subscription for 100c - Systems won't update.

    Posted 05-17-2019 10:43
    I had this a few weeks ago and Sage got it fixed on their end.  You haven't beaten up the right person yet...

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    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, and Cagney
    Beth Bowers
    269-445-1625
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  • 3.  RE: Monthly Subscription for 100c - Systems won't update.

    Posted 05-21-2019 12:43
    I remember at MOTM 2018 that Ronnie Aspe indicated he was the one to resolve these issues.  Other tech support members didn't have the required access (at that time).

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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    Original Message


  • 4.  RE: Monthly Subscription for 100c - Systems won't update.

    Posted 05-21-2019 12:59
    Hi
    I did get this resolved, asked IT about International sites and firewall.  He did indicate they were blocked and he must have made some changes as the next time I went in, the subscription date was updated.  
    Thanks

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    Nancy Hanson
    Blytheco LLC
    Eagan MN
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    Original Message


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